Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Wilson

Little Rock,AR

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

26
26
years of professional experience

Work History

Account Manager

CompleteCare
02.2019 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Proficient is AS400, ECW, and Sorian
  • Investigated and resolved customer inquiries and complaints quickly.
  • Daily posting insurance payments and adjustments

Surgical Technician

Medical City Dallas Dr. Kevin McBride
11.2004 - 11.2005


  • Assisted in successful surgeries by setting up operating rooms with appropriate instruments, supplies, and equipment for each procedure.
  • Upheld high standards of patient privacy by following HIPAA guidelines when handling sensitive medical information.
  • Demonstrated adaptability, working effectively with various surgical teams and specialties, ensuring seamless collaboration.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Ordered all the supplies and medication of the office

Surgical Technician

Health South Surgery Center
03.1998 - 12.2003
  • Assisted in successful surgeries by setting up operating rooms with appropriate instruments, supplies, and equipment for each procedure.
  • Promoted teamwork within the surgical team by communicating effectively with surgeons, anesthesiologists, nurses, and other staff members during procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.

Education

Bachelor of Science - Hotel Management

University of North Texas
Denton, TX
05.1990

James W. Martin High School
05.1984

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations

Timeline

Account Manager

CompleteCare
02.2019 - Current

Surgical Technician

Medical City Dallas Dr. Kevin McBride
11.2004 - 11.2005

Surgical Technician

Health South Surgery Center
03.1998 - 12.2003

Bachelor of Science - Hotel Management

University of North Texas

James W. Martin High School

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Jackie Wilson