Jackson Bishop
Monticello
Summary
Experienced in customer service and inventory management, demonstrating strong communication skills and attention to detail. Successfully tracked customer orders and resolved fulfillment issues, enhancing customer satisfaction and loyalty. Developed relationships with clients and team members, contributing to a collaborative work environment. Proficient in operating inventory management systems, ensuring accurate stock levels and timely replenishment of products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Snap-on
Monticello
03.2024 - Current
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Established personal connections with customers, exceeding customer service expectations
- Provided exceptional customer service by actively engaging with patrons to ensure satisfaction and repeat business.
- Managed cash register transactions accurately, demonstrating attention to detail and upholding financial integrity.
- Developed and maintained relationships with regular customers, fostering a welcoming atmosphere and encouraging loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Managed inventory systems, ensuring accurate stock levels and timely replenishment, which improved service delivery to customers.
- Maintained up-to-date knowledge of company products and services.
- Completed day-to-day duties accurately and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Monitored and operated computer systems to ensure optimal performance, contributing to efficient workflow and system reliability.
Maintenance Technician/Parts Associate
Diamond Pet Foods
Dumas
02.2023 - 03.2024
- Put all the inventory of parts in the parts rooms on a digital platform to help keep track of when parts are getting taken out and used
- Conducted routine maintenance on machinery to ensure optimal performance and minimize downtime throughout the facility.
- Assisted in inventory management by accurately tracking parts and supplies to support efficient operations.
- Collaborated with team members to troubleshoot equipment issues, enhancing reliability and reducing repair times.
- Developed and implemented preventive maintenance schedules, improving overall equipment longevity and reliability.
- Utilized inventory management systems to streamline parts procurement processes, reducing operational delays and costs.
- Operated hand and power tools to complete repairs.
- Replaced defective parts such as bearings, seals, gears, valves.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Installed new pumps, compressors, boilers and other mechanical systems.
- Repaired machines, equipment or structures using tools or equipment.
- Performed regular cycle counts to maintain accurate inventory levels.
Apprentice/Parts Specialist
ADAMS FERTILIZER EQUIPMENT
De Witt
06.2022 - 02.2023
- Kept the parts room stocked with filters and parts
- Ordering parts for machines that are in need of repair and different projects around the plant
- Managed inventory levels, ensuring timely replenishment of parts and minimizing downtime for equipment repairs.
- Analyzed stock trends to forecast demand, contributing to informed decision-making and efficient inventory management.
- Worked closely with mentors to understand project objectives.
- Maintained organization, cleanliness, and safety in work areas.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Transported items and tools from truck to work locations.
- Completed workshops and off-the-job training to achieve job competencies.
- Utilised problem solving skills to identify and resolve issues relating to apprenticeship programs.
- Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Embraced ongoing education and learning opportunities to develop new skills.
Dishwasher/Bus boy
Taylor’s Steakhouse
Dumas
10.2020 - 06.2022
- Maintained cleanliness and sanitation standards by efficiently washing dishes and utensils, ensuring a hygienic dining environment.
- Assisted servers by promptly clearing tables and resetting dining areas, enhancing overall guest experience and service efficiency.
- Collaborated with kitchen staff to organize and restock supplies, improving workflow and minimizing service delays during peak hours.
- Conducted regular checks on dishwashing equipment to ensure optimal functionality, minimizing downtime and maintaining operational efficiency.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
Education
Basic school - mechanics, construction, carpentry, OSHA 10 course
Dumas high school
Dumas, AR 01.2020 - 05/2022
Skills
- Communication skills
- Welding
- Mechanical knowledge
- Maintenance
- Automotive diagnostics
- Mechanic experience
- Hand tools
- Customer order tracking
- Issue resolution
- Customer relationship management
- Cash handling
- Inventory management
- Product knowledge
- Parts procurement
- Schedule management
- Parts inventory tracking
- Customer engagement
- Order processing
- Friendly and outgoing
- Relationship selling
Certification
- OSHA 10
- OSHA 30
- Electrical safety training
- Class B CDL
Timeline
Sales Associate
Snap-on
03.2024 - Current
Maintenance Technician/Parts Associate
Diamond Pet Foods
02.2023 - 03.2024
Apprentice/Parts Specialist
ADAMS FERTILIZER EQUIPMENT
06.2022 - 02.2023
Dishwasher/Bus boy
Taylor’s Steakhouse
10.2020 - 06.2022
Basic school - mechanics, construction, carpentry, OSHA 10 course
Dumas high school
01.2020 - 05/2022