Evelyn Ayala
El Dorado
Summary
Adaptable professional with experience as a Receiving Clerk, Server, and Receptionist. Expertise in precise inventory management, delivering exceptional customer service, and managing front desk operations. Proven ability to adapt to dynamic environments and prioritize tasks effectively. Eager to contribute versatile skills and attention to detail to a collaborative team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receiving Clerk
The Shaw Group
09.2023 - Current
- Proficiently assemble customer orders, ensuring accurate quantities, quality, and proper labeling for efficient shipment preparation.
- Record comprehensive shipment data, including weight, charges, and available space, to maintain accurate and organized shipping records.
- Verify the quantity, quality, labeling, and addressing of products, cross-referencing against customer orders and other relevant data to uphold shipment accuracy.
- Employ meticulous counting, measuring, and weighing techniques to verify the contents of shipments against bills of lading, invoices, or storage receipts.
- Conduct detailed examinations of articles for defects, sorting items based on the extent of defects to ensure only high-quality products are included in shipments.
- Promptly report any damages or discrepancies identified during the verification process, collaborating with relevant teams to address issues and prevent recurrence.
- Attach accurate and clear identification data onto each article, facilitating easy tracking and retrieval of products during the shipping and receiving process.
- Record and analyze factors leading to goods being returned, contributing insights for process improvement and minimizing return occurrences.
Server
Hot Shots Bar And Grill
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
Cashier/Server
Papa's Poblanos
11.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
Receptionist
State Farm
05.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Corporate Store Associate
Murphy USA
03.2020 - 08.2021
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Drive Through/Lead Hostess
Antigua's Grill Bar
02.2019 - 04.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
High School Diploma -
El Dorado High School
El Dorado, AR05.2020
Skills
- Bilingual: English and Spanish
- Route Deliveries
- Records Accuracy
- Quality Control
- Customer Service
- Business Correspondence
- Microsoft Office
- Easily Teachable
- Excellent Communication
- Problem Solving
- Teamwork and Collaboration
- Multitasking
Certification
- ServSafe
Timeline
Receiving Clerk
The Shaw Group
09.2023 - Current
Server
Hot Shots Bar And Grill
12.2022 - Current
Receptionist
State Farm
05.2022 - 09.2022
Cashier/Server
Papa's Poblanos
11.2021 - 07.2023
Corporate Store Associate
Murphy USA
03.2020 - 08.2021
Drive Through/Lead Hostess
Antigua's Grill Bar
02.2019 - 04.2020
High School Diploma -
El Dorado High School
- ServSafe
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