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SHARON BROWN
Maumelle
Work Preference
Summary
Experienced Healthcare Customer Service and Patient Access Specialist with over 15 years in high-volume settings. Skilled in benefits verification, prior authorizations, and claims resolution, while effectively managing patient scheduling and documentation. Strong background in electronic health records and healthcare databases, dedicated to improving patient care and operational efficiency in a remote role.
Overview
17
17
years of professional experience
Work History
Care Coordinator
Cardinal Health
09.2025 - 06.2026
- Coordinated patient care plans across multiple healthcare providers and services.
- Communicated effectively with patients to clarify needs and concerns.
- Managed referrals and authorizations for specialized medical services.
- Collaborated with interdisciplinary teams to enhance care delivery processes.
- Provided support in navigating insurance benefits and coverage options.
- Educated clients on available resources and services within their communities.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
Call Center Operator
Baptist Health Medical Center
02.2022 - 08.2025
- Manage high-volume inbound calls while providing exceptional patient support and customer service.
- Verify insurance eligibility, benefits, and authorization requirements before medical services.
- Coordinate prior authorizations with physicians and insurance carriers.
- Educate patients regarding insurance coverage, billing, and financial responsibilities.
- Resolve claim issues and assist with denied claims and payment questions.
- Post insurance payments and maintain accurate patient account documentation.
- Ensure HIPAA compliance while handling confidential patient information.
- Collaborate with clinical staff and insurance providers to improve patient access and care coordination.
Department Manager / Sales Associate
Walmart Supercenter
11.2015 - 01.2022
- Delivered outstanding customer service in a high-volume retail environment.
- Resolved customer concerns professionally and efficiently.
- Managed inventory, merchandising, and daily department operations.
- Trained team members and supported operational excellence through effective communication and leadership.
Parent Liaison
Sunflower County School District
08.2013 - 08.2015
- Served as a communication liaison between families, educators, and administrators.
- Coordinated meetings, outreach events, and community engagement programs.
- Resolved concerns while maintaining professionalism and confidentiality.
Benefits Verification Specialist
Delta Health Center
12.2009 - 07.2013
- Obtained authorizations and communicated with insurance carriers to verify coverage and expedite patient treatment.
- Verified insurance eligibility and patient benefits prior to treatment.
- Supported billing accuracy by verifying insurance and reviewing claims to ensure timely reimbursements.
- Maintained accurate patient records and insurance documentation.
- Assisted patients with registration and scheduling while guiding them through medical forms for a seamless intake process.
- Ensured compliance with HIPAA and healthcare regulations.
Education
Bachelor of Science - Healthcare Administration
Kaplan University
Davenport, IA01-2025
Associate of Health Science - Medical Coding & Billing
Grantham University
Lenexa, KS01-2015
Skills
- Care Coordination
- Patient Access
- Patient Registration
- Insurance Coordination
- Prior Authorizations
- Healthcare Customer Service
- Insurance Verification Systems
- Appeals & Denials
- Patient Documentation
- EHR management
- HIPAA Compliance
- Healthcare Regulations
- Revenue Cycle Support
- Scheduling & Coordination
- Compliance adherence
- Medical Terminology
- Documentation
- Team Collaboration
- Team collaboration
- Communication skills
- Team collaboration
- Communication skills
Ats Keywords
- Healthcare Customer Service
- Patient Access Representative
- Benefits Verification
- Prior Authorization
- Insurance Verification
- Medical Billing
- Medical Coding
- Claims Processing
- Revenue Cycle
- Patient Registration
- Medical Scheduler
- Call Center
- Healthcare Administration
- EHR
- EMR
- HIPAA
- ICD-10
- Appeals
- Care Coordination
- Medical Records
- Customer Support
- Remote Healthcare
- Remote Patient Services
- Healthcare Operations
Timeline
Care Coordinator
Cardinal Health
09.2025 - 06.2026
Call Center Operator
Baptist Health Medical Center
02.2022 - 08.2025
Department Manager / Sales Associate
Walmart Supercenter
11.2015 - 01.2022
Parent Liaison
Sunflower County School District
08.2013 - 08.2015
Benefits Verification Specialist
Delta Health Center
12.2009 - 07.2013
Bachelor of Science - Healthcare Administration
Kaplan University
Associate of Health Science - Medical Coding & Billing
Grantham University