Jerry Francis
Searcy
Summary
Multi-disciplinary aviation operations manager with 20+ years of proven experience directing aviation operations, personnel management, and quality assurance. Served as a subject matter expert while inspecting and enforcing Federal Aviation Regulations and Department of Defense standards at airfield and heliports, ensuring they are in compliance with published standards. Provided guidance and assistance to air traffic service facilities to assist with training and facility ratings when requested.
Overview
15
15
years of professional experience
Work History
Appliance Installer
Arkansas Installation Pros
12.2021 - Current
- Owns and operates an appliance installation service company that services the top three big box retailers in the Little Rock region, grossing an estimated $250K annually over the last three years
- Manages the day to day operations of the company ensuring all installations are completed on time and meet the company and customers satisfaction’s
- Maintained a positive working relationship with corporate liaisons to ensure operations ran effectively and continuously without interruptions
- In three years, our business has installed over 4300 appliances without any safety related issues and without a single insurance claimed filed for property damage
Maintenance Technician
Community Action Program Central Arkansas
04.2021 - 07.2021
- Provided building maintenance and landscaping services for nine child care centers within Central Arkansas region
- Used Microsoft Excel and other Office products to track all work orders as they were submitted, ensuring they were completed in a timely manner
- Requested and processed all requisitions for parts and supplies to ensure all work orders could be completed accurately and safely
- Initiated preventative maintenance schedule to ensure all assigned equipment and tools were kept in top working condition at all times, valued in excess of $75,000
Transportation Coordinator
Walmart Transportation
04.2020 - 04.2021
- Served as Transportation Coordinator in an office environment, providing customer service to Walmart Drivers, Sams and Walmart Stores, and various outside callers
- Oversaw the timely delivery of Walmart Distribution and Sams Club store deliveries ranging from 75-150 store loads each shift
- Assisted drivers with pay by auditing their deliveries to ensure they got paid for the right loads, miles, and correct number of activities
- Managed store calls by building bills of landings for next day delivers ranging in 75-175 loads during normal operations
- Used multiple Office products and web based tools to ensure drivers stores had the most up to date information to get their load delivered on time
Sales Consultant
Orr Nissan
07.2020 - 10.2020
- Served as a Sales Consultant at new car dealership, responsible for assisting customers with finding the right car they are looking for
- Always made customer service my top focus, always receiving excellent Nissan Buyers Surveys scores from customers
- Overcame customers objections, by listening to the customer, finding the right car, for the right price point, and answering all questions the customer may have
- Exceeded dealership sales goals each month
Safety/Training Coordinator
Arkansas Game and Fish
12.2018 - 01.2020
- Serve as the only Safety/Training Coordinator for a staff of 600+ employees spread across seven divisions within the commission
- Instituted a Driver Improvement Program within the Commission quadrupling the number classes/employees being taught each year
- Created and implemented Health and Safety plan to reduce the number of workers compensation claims within the agency
- Created the first Safety Plan within the agency, providing employees and their supervisors a clear set of standards and procedures to follow in the event of an accident of incident
- Designed personalized training plans and conducted training to agency personnel to ensure all training requirements were met in accordance with agency standards
- Organized and documented all training completed by over 600 employees spread across the agency and state
Telecommunications Supervisor
Arkansas Game and Fish
07.2017 - 12.2018
- Led a team of 12 Telecommunications Specialist while managing the Communications Center which provided dispatch services to state and federal law enforcement officers spread across 76 counties
- Managed the operation of the Stop poaching line for the commission, resulting in 1000’s of tips each year from the public on individuals breaking the law
- Oversaw a multi-million dollar Communication Center upgrade to the Arkansas Wireless Information Network
- Replacing outdated radio systems while expanding our abilities to provide law enforcement officers with reliable communications with one system
- Provided training to two wild life officer cadet classes on proper radio and etiquette procedures resulting in 32 wild life officers being trained
- Administered a yearly budget of $225,000, covering building/office maintenance, office supplies, utilities, and extra help employees
Quality Assurance
U.S Army
04.2014 - 06.2017
- Provided Air Traffic Services Standardizations to All forward deployed air traffic service units in Iraq, Afghanistan, or Kuwait
- Served as the team leader for the Brigade standardization team, responsible for the oversite of two Airfield Operations Battalions
- Monitored and tracked training events to ensure it was conducted in accordance with appropriate procedures and regulations
- Served as a World Wide Examiner providing Federal Aviation Administration certifications to controllers serving overseas
- Hand selected to serve as the Interim Operations Sergeant Major over six other senior non-commissioned officers
- Recruited, interviewed, and selected subject matter experts to fill quality assurance positions within the organization
- Managed air traffic service unit’s Readiness Level (RL) progression and provided advice to the command; orchestrated assessments of ATC training and rating programs
- Worked closely with all military agencies to ensure airfield safety plan met all required standard operating procedures and DOD and FAA standards
Air Space Manager
U.S. Army
03.2013 - 03.2014
- Served as the Senior Non-Commissioned Officer in charge of the Brigade Air Defense Air Space management center consisting of two Sergeants and four junior enlisted Soldiers
- Coordinated restricted operating zones, air control measures, and flight information for the Brigade and the 2nd Infantry Division
- Planned and implemented a training program which allowed two Soldiers to receive Air Traffic Control ratings while assigned to the unit, they were the first to do so in the history of the unit
- Hand selected by the Brigade Operations Sergeant Major to serve as the liaison between the Air Assault School and the Brigade which greatly contributed to the success of the schools graduation 42 of 50 students from the Brigade
- Served as the subject matter expert for all Air Assault operations within the Brigade, consistently sought out to ensure that all operations we conducted in a technical, tactical, and safe manner
Quality Assurance
U.S Army
12.2011 - 03.2013
- Conducted Aviation Resource Management Survey inspections for all Army Air Traffic Service units and Airfields throughout the United States, Europe, and Asia
- Provided Federal Aviation Administration Control Tower Operator certifications to the Army and Department of Defense Controllers
- Prepared written briefings and oral presentations to Senior Leadership/Managers on the outcome of Inspections
- Provided pre-mobilization training for National Guard and Army Reserve Air Traffic Service units prior to deployments overseas
- Recognized by the Federal Aviation Administration Regional representative during an inspection for level of Aviation knowledge and professionalism
- Hand selected to deploy to Kuwait to assist with air field assessments and standardizations within Iraq and Afghanistan
Platoon Sergeant/Airfield Manager
U.S Army
10.2009 - 12.2011
- Provided purpose, motivation, direction, and outstanding leadership to a group of 19 Non-Commissioned Officers and Soldiers ranging 18 to their mid-40’s
- Responsible for the maintenance and readiness of tactical Air Traffic Control equipment in excess of five million dollars
- Served as the Non-Commissioned Officer in charge of Taji Army Airfield in Iraq
- Coordinated all transportation movements for 6000 personnel and equipment in and out of country during 12 month deployment
- Served as one of two trained Landing Zone Safety officers responsible for ensuring all fixed wing traffic in and out of airfield was loaded/unloaded correctly and in a safe and expeditions manner
- Coordinated all projects dealing with airfield infrastructure including security, runway usage, and construction
- Hand selected to serve as the Brigade Battle Non-Commissioned officer for the Tactical Operations Center, responsible for tracking all aviation assets within the theater of operations
- Served as Unit Drug and Alcohol NCOIC, ensuring the units drug and alcohol program maintained 100% compliance with established policies and procedures
Education
Bachelor’s - Professional Aeronautics
Embry Riddle University
Daytona Beach, FL12.2014
Installation Management Command Airfield Operations -
San Antonio, TX01.2017
Terminal Instrument Procedures -
01.2008
Skills
- Cleanliness standards
- Appliance testing
- Electrical wiring
- Quality assurance procedures
- Structural analysis
- Non-destructive testing
- Airworthiness certification
- Project planning
- Statistical analysis
- Technical analysis
- Requirements management
- Configuration management
- Safety and compliance inspections
Timeline
Appliance Installer
Arkansas Installation Pros
12.2021 - Current
Maintenance Technician
Community Action Program Central Arkansas
04.2021 - 07.2021
Sales Consultant
Orr Nissan
07.2020 - 10.2020
Transportation Coordinator
Walmart Transportation
04.2020 - 04.2021
Safety/Training Coordinator
Arkansas Game and Fish
12.2018 - 01.2020
Telecommunications Supervisor
Arkansas Game and Fish
07.2017 - 12.2018
Quality Assurance
U.S Army
04.2014 - 06.2017
Air Space Manager
U.S. Army
03.2013 - 03.2014
Quality Assurance
U.S Army
12.2011 - 03.2013
Platoon Sergeant/Airfield Manager
U.S Army
10.2009 - 12.2011
Installation Management Command Airfield Operations -
Terminal Instrument Procedures -
Bachelor’s - Professional Aeronautics
Embry Riddle University
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