Jacob Hobson
Student
Timonium
Summary
Motivated University of Denver student with a strong determination to succeed, balancing academics with hands-on experience in customer service and administrative support. I take pride in building personal relationships, resolving complex issues, and maintaining accurate records, and I thrive in competitive work environments. Microsoft Excel Certified and a proven team player, I am focused on delivering results and continuous improvement. I am seeking a summer internship where I can apply my academic knowledge, expand my professional skills, and add value to the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Writer
Campus Cycles
09.2024 - Current
- Work 15–20 hours weekly while pursuing full-time studies, balancing academics with professional responsibilities.
- Act as the face of the service department, leading customer consultations on bike repairs, maintenance, and upgrades.
- Translate complex mechanical issues into clear explanations customers can understand, building trust and confidence.
- Recommend and sell appropriate services or products based on customer needs, requiring both technical expertise and sales skills.
- Documented service orders accurately and communicated details to technicians promptly.
Retail Sales Associate
Trek Bicycle
06.2024 - 09.2024
- Contributed in multiple roles including sales, customer service, bike repairs and builds, and store/shop organization.
- Assisted customers with assessment of needs and provided appropriate service or product.
- Maintained knowledge of product features, benefits, and promotions to provide accurate information.
- Ranked #2 of 15 sales associates
- Generated over $170K in sales
- Helped over 600 customers find solutions tailored to their needs
Retail Sales Associate
Trek Bicycle
06.2020 - 02.2023
- Contributed in multiple roles including sales, customer service, bike repairs and builds, and store/shop organization.
- Assisted customers with assessment of needs and provided appropriate service or product.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - International Studies, Spanish, Business Analytics
University of Denver
Denver, CO 05.2001 -
High School Diploma -
St. Paul’s School
Brooklandville, MD01.2023
Skills
- Focus on customer service
- Excellent communicator
- Reliable with strong work ethic
- Processing warranties
- Team player
- Ability to problem-solve
- Cost estimates
Certification
Microsoft Excel Certified
Interests
Camping and backpacking (multi-day trips in Colorado), Rock climbing (Movement member since 2019), Distance running (Annapolis Half Marathon, Cherry Blossom 10 Miler, Boulderthon Half Marathon), Mountain biking, Skiing, Squash (played varsity, team captain senior year)
Community Service
Fresh Fruit Farms, 2020, Present, Picked fruit and vegetables for local shelters and food pantries
Timeline
Service Writer
Campus Cycles
09.2024 - Current
Retail Sales Associate
Trek Bicycle
06.2024 - 09.2024
Retail Sales Associate
Trek Bicycle
06.2020 - 02.2023
Bachelor of Arts - International Studies, Spanish, Business Analytics
University of Denver
05.2001 -
High School Diploma -
St. Paul’s School