Summary
Overview
Work History
Education
Skills
Certification
Interests
Community Service
Timeline
Generic

Jacob Hobson

Student
Timonium

Summary

Motivated University of Denver student with a strong determination to succeed, balancing academics with hands-on experience in customer service and administrative support. I take pride in building personal relationships, resolving complex issues, and maintaining accurate records, and I thrive in competitive work environments. Microsoft Excel Certified and a proven team player, I am focused on delivering results and continuous improvement. I am seeking a summer internship where I can apply my academic knowledge, expand my professional skills, and add value to the organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Writer

Campus Cycles
09.2024 - Current
  • Work 15–20 hours weekly while pursuing full-time studies, balancing academics with professional responsibilities.
  • Act as the face of the service department, leading customer consultations on bike repairs, maintenance, and upgrades.
  • Translate complex mechanical issues into clear explanations customers can understand, building trust and confidence.
  • Recommend and sell appropriate services or products based on customer needs, requiring both technical expertise and sales skills.
  • Documented service orders accurately and communicated details to technicians promptly.

Retail Sales Associate

Trek Bicycle
06.2024 - 09.2024
  • Contributed in multiple roles including sales, customer service, bike repairs and builds, and store/shop organization.
  • Assisted customers with assessment of needs and provided appropriate service or product.
  • Maintained knowledge of product features, benefits, and promotions to provide accurate information.
  • Ranked #2 of 15 sales associates
  • Generated over $170K in sales
  • Helped over 600 customers find solutions tailored to their needs

Retail Sales Associate

Trek Bicycle
06.2020 - 02.2023
  • Contributed in multiple roles including sales, customer service, bike repairs and builds, and store/shop organization.
  • Assisted customers with assessment of needs and provided appropriate service or product.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Arts - International Studies, Spanish, Business Analytics

University of Denver
Denver, CO
05.2001 -

High School Diploma -

St. Paul’s School
Brooklandville, MD
01.2023

Skills

  • Focus on customer service

  • Excellent communicator

  • Reliable with strong work ethic

  • Processing warranties

  • Team player

  • Ability to problem-solve

  • Cost estimates

Certification

Microsoft Excel Certified

Interests

Camping and backpacking (multi-day trips in Colorado), Rock climbing (Movement member since 2019), Distance running (Annapolis Half Marathon, Cherry Blossom 10 Miler, Boulderthon Half Marathon), Mountain biking, Skiing, Squash (played varsity, team captain senior year)

Community Service

Fresh Fruit Farms, 2020, Present, Picked fruit and vegetables for local shelters and food pantries

Timeline

Service Writer

Campus Cycles
09.2024 - Current

Retail Sales Associate

Trek Bicycle
06.2024 - 09.2024

Retail Sales Associate

Trek Bicycle
06.2020 - 02.2023

Bachelor of Arts - International Studies, Spanish, Business Analytics

University of Denver
05.2001 -

High School Diploma -

St. Paul’s School
Jacob HobsonStudent