Jacob Miller
Fayetteville
Summary
Dynamic professional with a proven track record in technical support and sales, excelling in customer service and team leadership. Adept at problem-solving and operations management, consistently exceeding performance goals and driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
Complete Logistics Solutions, LLC
05.2024 - 10.2024
- Safely and efficiently delivered packages to customers within designated routes, meeting delivery time windows and ensuring customer satisfaction
- Managed and organized daily delivery schedules, ensuring the timely delivery of up to 300 packages per day
- Provided excellent customer service, addressing inquiries and resolving delivery issues with professionalism
- Worked collaboratively with team members and supervisors to address any logistical issues or delays, maintaining communication throughout the day
Technical Support Advisor
IntouchCX
08.2023 - 05.2024
- Served as a Technical Support Advisor for a tech company in Mesa
- Handled calls regarding niche technical issues, utilizing troubleshooting skills and experience to resolve problems
- Recognized for exceptional performance, receiving recommendations for leadership roles from senior staff
Solar Sales Consultant
LGCY Power
05.2023 - 08.2023
- Worked as a door-to-door sales representative for LGCY Power in summer 2023
- Closed multiple deals within the first week of training
- Selected by a team lead for top-performing sales team
- Prioritized customer interests over sales goals, leading to departure after a conflict with company practices
Salesman
Mattress Clearance Center
12.2022 - 05.2023
- Worked part-time as a salesman at Mattress Clearance Center of America
- Achieved highest close rate and best reviews on the sales team
- Maintained an exceptional record with no negative customer interactions
- Closed approximately 80-85% of appointments
- Excelled in customer service, enhancing customer experiences and satisfaction
Driver Captain
Domino's
10.2022 - 05.2023
- Served as Driver Captain at one of Arkansas's highest sales-volume Domino's locations
- Managed teams of 3 to 20+ drivers, ensuring efficient task completion
- Oversaw driver performance and maintained operational efficiency during peak and slow periods
- Recommended by General Manager for roles requiring quick thinking and adaptability in fast-paced environments
General Contractor
ReNu Construction
04.2020 - 10.2022
- Served as general contractor and superintendent for various projects
- Led remodels for Dollar General, Family Dollar, Publix Grocery, and more
- Headed Dollar General program, training multiple crews nationwide
- Received letters of recognition from Dollar General's Robert Reid and a major contractor partner
- Endorsed by company owners for strong work ethic, eagerness to learn, and commitment to excellence
Manager
Pickleman's Gourmet Cafe
04.2019 - 04.2020
- Managed teams of 3 to 12+ employees at Pickleman's
- Performed food preparation, maintenance, and inventory management
- Created and maintained employee schedules
- Received multiple commendations for exceptional customer service
Education
Online Course in Data Analytics -
Datacamp
High school diploma -
Bentonville High School
Bentonville, ARSkills
- Client Support
- Proficient in Computer Applications
- Data Analysis in Excel
- Task Organization
- Data Management with SQL
- Advanced Digital Literacy
- Operational Leadership
- Software troubleshooting
- Computer networking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Amazon Delivery Driver
Complete Logistics Solutions, LLC
05.2024 - 10.2024
Technical Support Advisor
IntouchCX
08.2023 - 05.2024
Solar Sales Consultant
LGCY Power
05.2023 - 08.2023
Salesman
Mattress Clearance Center
12.2022 - 05.2023
Driver Captain
Domino's
10.2022 - 05.2023
General Contractor
ReNu Construction
04.2020 - 10.2022
Manager
Pickleman's Gourmet Cafe
04.2019 - 04.2020
Online Course in Data Analytics -
Datacamp
High school diploma -
Bentonville High School
Similar Profiles
Avner BitonAvner Biton
OWNER - General Manager at AT Complete Maintenance Solutions LlcOWNER - General Manager at AT Complete Maintenance Solutions Llc
Monica Outlaw-KendrickMonica Outlaw-Kendrick
Administrative Assistant at Desirable Logistics Solutions, LLCAdministrative Assistant at Desirable Logistics Solutions, LLC
OREOAGNEY REDCROSSOREOAGNEY REDCROSS
Corporate Safety Director at Scorpion Security Solutions LLC/ StratAir Logistics/ Evergreen EnterprisesCorporate Safety Director at Scorpion Security Solutions LLC/ StratAir Logistics/ Evergreen Enterprises