Jacob Parmenter
Ferndale
Summary
Dynamic professional with a proven track record at Data Annotation LLC, specializing in system testing and troubleshooting. Recognized for problem-solving abilities, and implementing quality improvement strategies that enhance client satisfaction in high-pressure environments. Expertise includes addressing technical issues related to graphic-based interactive models, and streamlining site navigation to improve user experience. Committed to delivering innovative solutions that ensure optimal performance and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AI Data Annotator
Data Annotation LLC
Detroit
03.2025 - Current
- Showcased exceptional problem-solving abilities, tackling challenges with efficiency.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Located and retrieved files, assisting public with general information.
- Purged inactive files and destroyed obsolete files following procedures.
- Appraised, catalogued and stored documentation in a secure manner.
- Maintained positive working relationship with fellow staff and management.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Enhanced customer contentment through inventive problem-solving.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted testing of software and systems to ensure quality and reliability.
- Optimized schedules to ensure timely task completion.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
HVAC Technician
Tech Mechanical
Pontiac
02.2017 - 01.2023
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Conducted regular system inspections and preventative maintenance tasks, reducing system downtime and repair costs.
- Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers.
- Dealt swiftly with temperature issues during significant heatwave.
- Calibrated HVAC equipment and systems for optimal performance and energy efficiency.
- Installed furnaces, boilers and A/C units in new and existing buildings and assessed functionality of existing units.
- Documented all repair and maintenance activities.
- Provided customers with information about new technologies available for their heating and cooling system upgrades.
- Executed urgent maintenance on HVAC systems to reinstate heating and cooling services in emergencies.
- Delivered technical assistance to clients for HVAC system operations.
Education
Associate of Science - Climate Control Technology
Oakland Community College
Auburn Hills MI04-2016
Skills
- Problem-Solving Mindset
- Proficient in Machine Learning
- Process Improvement Methods
- Technical Solution Development
- Facilitating Effective Feedback Sessions
- Data annotation
- Software testing
- Analytical Problem Solving
Accomplishments
- Keynote speaker for Foundations, Royal Oak Outpatient Behavioral Health
Certification
- 17 certifications from NATE (North American Center for Technician Excellence)
- Certified Journeyman as a Technical Troubleshooting Specialist in Commercial HVAC Application
References
References available upon request.
Timeline
AI Data Annotator
Data Annotation LLC
03.2025 - Current
HVAC Technician
Tech Mechanical
02.2017 - 01.2023
Associate of Science - Climate Control Technology
Oakland Community College
Similar Profiles
Benjamin BurnetteBenjamin Burnette
AI Chat Bot Trainer at Data AnnotationAI Chat Bot Trainer at Data Annotation
Noah MothersellNoah Mothersell
AI Data Annotation Specialist at Data AnnotationAI Data Annotation Specialist at Data Annotation
ANDREW VODICKAANDREW VODICKA
AI Trainer at Data AnnotationAI Trainer at Data Annotation