Jacob Zebell

• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Worked for two neighboring apartment complex's simoultainously making repairs

Ordering new house hold items for tenants

Taking out old refrigerators ovens dish washer

Bringing new ones in and getting them connected and running Over all maintaining the properties as guest put in work orders

• Taking the responsibility of being the lead of security in the green room (2nd Floor)
• Making sure guards are doing their job and always paying attention.
• Communicating with my bosses to make sure things are being done the way they would like them to be.
• Communicating with the Head of Security and our other lead so that way our security team is all on the same page, so things run smoothly.
• Staying calm in heated situations and being a good example to the other guards on how to handle high stress situations.
• Staying late making sure all closing duties are done and making sure the building is secure.

• Maintaining the safety of staff and customers
• Interacting with customers to know when someone has had too much to drink.
• De-escalating heated situations with the intentions of no physical violence occurring.
• Running trash at the end of the night and maintaining a clean environment
• Checking in with bartenders and other staff members throughout the night making sure they are safe and comfortable.

• CPR & First Aid Certified
• I worked with clients who have mental illness.
• I worked with children and adults.
• My objective was to teach and show my client how to do things cleaning cooking finances etc.
• De-escalate clients when they become violent.
• Document everything my client and I did day to day.

• Graduated real estate school completing the 60-hour course at Coldwell banker.
• Assisted my boss in daily needs.
• Set up appointments scheduling the times to fit my boss's busy days.
• Made phone calls to potential clients and set meetings up.
• Ran errands for things needed around the office.
• Went to showings with my boss and the client.