Jacoby Barton
North Little Rock
Summary
Accomplished professional with extensive expertise in customer service and management at Central Arkansas Water, demonstrating strong leadership in team dynamics and efficient resolution of complex issues.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Central Arkansas Water
Little Rock
05.2022 - Current
- COMPUTERS, CUSTOMER ACCTS PAYMENTS INBOUND CALLS AND OUT BOUND CALLAS
Funeral Director
Holloway and Gage Funeral home
West Helena
11.2018 - Current
- Meeting with families, preparing bodies, planning and organizing and memorial services, placing obituary notices in newspapers and handling paperwork.
- As well as working devices, and driving funeral cars.
Customer Service Representative
Arkansas Democrat-Gazette
Little Rock
01.2018 - 04.2022
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Schedule appointments, and help troubleshoot on iPads taking 100 calls a day.
- Also was in sales on selling newspaper subscriptions and iPads.
- The main thing is to have excellent listening and problem-solving skills to provide so that I can always make the customer happy and less stress for the both of us.
Correction Officer
Arkansas Community Correction
West Memphis
05.2017 - 12.2017
- Job security, paperwork throughout the day on each inmate, and make sure I follow through with body checks through the day.
Customer Service Manager/Cashier
Loves travel stop
Palestine
06.2006 - 04.2017
- Being a team leader.
- Arranging staff meetings.
- Training and development.
- Handling complaints and queries (accustomedness staff)
- Sorting security issues.
- Financial responsibilities.
- Arranging promotional events.
- Placing store orders.
Education
High school or equivalent -
Forrestcity High school
Forrest City, AR05.2009
Skills
- Word processing and typing
- Multitasking and organization
- Computer hardware and software
- Telephone communication
- Customer service excellence
- Effective communication
- Technical proficiency
- Time management strategies
- Epic systems expertise
- Mobile application development
- Search engine optimization (SEO)
- JavaScript programming
- Dispatching operations
- Quality control processes
- Manufacturing knowledge
- Microsoft Office suite proficiency
- Excel and Word expertise
- Leadership and management skills
- Marketing strategies
- Delivery driver experience
- Basic mathematics skills
- Sales and outside sales experience
- Automotive service knowledge
- Service writing techniques
- Dealership operations experience
Certification
- First Aid Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Central Arkansas Water
05.2022 - Current
Funeral Director
Holloway and Gage Funeral home
11.2018 - Current
Customer Service Representative
Arkansas Democrat-Gazette
01.2018 - 04.2022
Correction Officer
Arkansas Community Correction
05.2017 - 12.2017
Customer Service Manager/Cashier
Loves travel stop
06.2006 - 04.2017
High school or equivalent -
Forrestcity High school