Jacquetta Harris
White Hall
Summary
Dynamic professional with extensive experience in healthcare and customer service, notably at Angels on Your Side Home Care. Proven ability in medication administration and effective communication, ensuring optimal client care. Recognized for strong observation skills and emotional intelligence, fostering collaborative relationships with healthcare teams to enhance patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
HeartCare Clinic of the South
White Hall
11.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Responded to customer inquiries via phone, email, and in person.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
Home Caretaker
Angels on Your Side Home Care
White Hall
10.2024 - Current
- Transported clients to social events or recreational activities outside the home environment.
- Provided assistance with personal hygiene, including bathing and dressing.
- Accompanied clients to medical appointments as needed.
- Observed changes in physical and mental condition of clients and reported any abnormalities promptly to supervisor.
- Collaborated with healthcare professionals such as nurses, therapists and doctors in order to coordinate optimal care plans for each individual client.
- Administered medications as prescribed by the physician.
Grievance Specialist
Arkansas Department Of Corrections
White Hall
07.2023 - 08.2024
- Tracked progress of grievance cases throughout their lifecycle to ensure timely closure of each case.
- Monitored compliance with established policies and procedures governing grievances handling process.
- Maintained confidentiality regarding all matters related to personnel issues and grievances.
- Reviewed existing grievance systems regularly to identify areas needing improvement or change.
- Prepared documentation for internal records, including case summaries and recommendations for resolution.
Commercial Monitoring Agent
ADT
Irving
07.2022 - 01.2023
- Maintained a high level of professionalism while interacting with customers at all times.
- Monitored security cameras to identify any suspicious activity.
- Analyzed data collected from surveillance systems to detect patterns that may indicate criminal activity or potential risks and threats.
- Monitored security cameras to ensure safety of premises.
- Interacted with personnel from local law enforcement agencies as required by protocol.
- Assisted in developing emergency response plans for various situations.
- Ensured that all equipment used for monitoring purposes is working properly at all times.
- Monitored fire, intruder detection, or other security systems.
Insurance Verification Specialist
Texas Health Resources
Arlington
12.2015 - 01.2022
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Assistant Store Manager
Hibbett Sporting Goods
Pine Bluff
02.2013 - 12.2015
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised cash handling processes to ensure accuracy of transactions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized stockroom shelves according to size, color or style.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
Receiving Clerk
SAJ Distributors
Pine Bluff
08.2012 - 11.2012
- Identified non-conforming material received from vendors and communicated with suppliers regarding discrepancies.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Monitored stock levels for reordering purposes based on established minimum and maximum thresholds.
- Followed company safety policies while handling heavy objects manually or with equipment such as forklifts or dollies during the unloading process.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Updated inventory records to reflect new stock levels.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .
- Assisted in the loading and unloading of materials when required.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Education
High School Diploma -
Watson Chapel High School
Pine Bluff, AR05-2012
Skills
- Personal care
- Medication administration
- Client transportation
- Healthcare collaboration
- Observation skills
- Customer service
- Time management
- Conflict resolution
- Record keeping
- Patient advocacy
- Effective communication
- Problem solving
- Attention to detail
- Emotional intelligence
- Team collaboration
- Household management
- Meal preparation
- Personal hygiene assistance
- Patient assistance
- Medication distribution
- Inventory management
- Problem-solving
- Confidentiality
- Willingness to learn
- Multi-tasking
- Critical thinking
- Safety procedures
- Communication and interpersonal skills
- Transportation assistance
Certification
- CPR
- FREIGHT BROKER
- CERTIFIED HEALTHCARE AIDE
Timeline
Front Desk Receptionist
HeartCare Clinic of the South
11.2024 - Current
Home Caretaker
Angels on Your Side Home Care
10.2024 - Current
Grievance Specialist
Arkansas Department Of Corrections
07.2023 - 08.2024
Commercial Monitoring Agent
ADT
07.2022 - 01.2023
Insurance Verification Specialist
Texas Health Resources
12.2015 - 01.2022
Assistant Store Manager
Hibbett Sporting Goods
02.2013 - 12.2015
Receiving Clerk
SAJ Distributors
08.2012 - 11.2012
High School Diploma -
Watson Chapel High School