Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jake Coppock

Little Rock

Summary

Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Yellow Rocket Concepts
Little Rock
07.2021 - 02.2025
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Assisted with the development of career pathways for employees based on their individual goals and objectives.
  • Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
  • Developed new training programs in compliance with company and government standards.
  • Presented training information via role playing, simulations and team exercises.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Organized manuals, multimedia visual aids and other educational materials to aid training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Server

Chili's Restaurant
Bryant
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Addressed complaints to kitchen staff and served replacement items.
  • Prepared drinks according to standard recipes.
  • Provided exceptional service to high volume of daily customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

High School Diploma -

Bryant High
Bryant, AR
05-2019

Skills

  • ServSafe food manager
  • Employee training
  • Staff development
  • Training program design
  • Performance evaluation
  • Operational planning
  • Excellent communication
  • Teamwork and collaboration
  • Money handling
  • Staff supervision
  • Pre-shift walk-through
  • Food presentation
  • Culinary arts education
  • Goal setting
  • Front of house management
  • Labor and food cost control
  • Back of house management
  • Kitchen oversight
  • Adaptability and flexibility

Certification

  • SevrSafe

Timeline

Restaurant Manager

Yellow Rocket Concepts
07.2021 - 02.2025

Server

Chili's Restaurant

High School Diploma -

Bryant High

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Jake Coppock