Jake Kremer

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Centralized Communication Tools: Utilize collaboration platforms like Slack, Microsoft Teams, or specialized Ops tools that allow teams to quickly communicate and share real-time updates. This helps in tracking ongoing operations and responding to incidents faster.

• Cross-Department Collaboration: Ensure there's a regular communication loop between teams like Development, IT, Customer Support, and Business to understand how operational challenges might be affecting other areas.
• Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
• Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
• Increased customer satisfaction by implementing service improvements based on feedback analysis.
• Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.

• targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy
• Worked closely with engineers to identify the needs and challenges, provided solutions-oriented to the customer.
• Cultivated and managed relationships with key clients, vendors and community partners
• Collaborated the designers and the editorial team on marketing material
• Manage project deadlines and monitored milestones through completion stages