Summary
Overview
Work History
Education
Skills
Timeline
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Jake Wyatt

Bentonville

Summary

Dynamic, people oriented leader offering expertise in building partnerships, retaining key accounts, and maintaining a positive team culture. Open-minded and optimistic with a proficiency in growing professional network, empowering decision-makers, and implementing winning strategies. Collaborative and strategic with a robust background.

Overview

3
3
years of professional experience

Work History

Sr Customer Experience Account Manager

J.B. Hunt
09.2022 - Current
  • Increased client satisfaction by building strong relationships
  • Addressed customer and peer needs promptly to promote long term business growth.
  • Managed a diverse portfolio of accounts.
  • Maintained current knowledge of evolving changes in marketplace.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Customer Experience Account Manager

J.B. Hunt
03.2021 - 09.2022
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Fielded customer concerns and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Served customers with knowledgeable, friendly support at every stage of the load process.

Education

Bachelor of Arts - History

University of Arkansas
Fayetteville
05.2019

Skills

  • Customer Service
  • Account Management
  • Team Training
  • Customer Relationships
  • Relationship Building
  • Cold calling skills
  • Issue Resolution

Timeline

Sr Customer Experience Account Manager

J.B. Hunt
09.2022 - Current

Customer Experience Account Manager

J.B. Hunt
03.2021 - 09.2022

Bachelor of Arts - History

University of Arkansas

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Jake Wyatt