Jakevyn Roberts
Little Rock
Summary
Results-driven professional with expertise in security operations, business management, and team leadership. Proven ability to enforce regulations, resolve conflicts, and maintain a secure environment while optimizing workflow efficiency. Adept at leading teams, managing inventory, and executing critical business functions with precision. Recognized for strong problem-solving skills, adaptability, and attention to detail. Dynamic communicator and collaborator committed to driving operational excellence and fostering a culture of integrity and teamwork. Ready to bring strong leadership and analytical skills to a forward-thinking organization as I relocate back to Dallas, Texas after graduating from Philander Smith College/University with a BBA in Accounting.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Arkansas Department Of Corrections
05.2024 - Current
- Maintaining security and directing the activities of inmates/residents
- Maintaining inventory of all keys, tools, and equipment, and keeping a firm count of inmates/residents at all times
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Performs security checks of buildings and grounds
- Searches inmates/residents and their living quarters
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepares and maintains written reports concerning incidences of inmate/residents disturbances and/or injuries and disciplinary actions.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
ASSOCIATE
Denman, Hamilton & Associates CPA
12.2022 - 07.2023
- Payroll Relief
- Quickbooks payroll
- Quickbooks desktop
- Quickbooks online
- Tax returns
- Division of work forces quarterly reporting
- 941's and 940's reporting
- W-2 wage and tax reporting
- Problem Solving
- Client interactions
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
ASSISTANT MANAGER I
Taco Bell
10.2019 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
OPERATION DRIVER
Kohl's Warehouse
01.2019 - 08.2019
- Operated machinery
- Scanned packaging
- Stocking
- Building pallets
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
CREW MEMBER
Subway
12.2017 - 05.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
BBA - Accounting
Philander Smith College
Little Rock, AR05.2023
High School Diploma -
Desoto High School
DeSoto, TX05-2018
Skills
- Ability to learn various tasks with minimal supervision
- Ability to adjust to new work environments and situations
- Learns new skills easily
- Detail oriented
- Ability to adhere to policies and procedures
- Ability to work in a professional environment
- Ability to foster and maintain professional work relationships
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
Community Service
- Feeding the Homeless, 2019-2020
- Volunteer at Town East Nursing Home, 2019
- Cancer Walk, 2018
- Volunteer at High School for various events, 2018
- Food drive (Thanksgiving), 2020-2021
- Clean the streets project, 2021
- Church - feed the community, 2022
- ADC Walk for Cancer, 2024
Timeline
Correctional Officer
Arkansas Department Of Corrections
05.2024 - Current
ASSOCIATE
Denman, Hamilton & Associates CPA
12.2022 - 07.2023
ASSISTANT MANAGER I
Taco Bell
10.2019 - 06.2024
OPERATION DRIVER
Kohl's Warehouse
01.2019 - 08.2019
CREW MEMBER
Subway
12.2017 - 05.2018
BBA - Accounting
Philander Smith College
High School Diploma -
Desoto High School
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