Ja'Kyla Kennedy
Little Rock,AR
Overview
6
6
years of professional experience
Work History
FC Associate
Amazon
03.2023 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items maintaining set rate of 500
Verification Specialist
Sterling
02.2022 - 11.2022
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Outgoing faxes and emails to candidate/entities
- Posted payments to accounts and maintained records.
- Handled 50-60 cases per day
Financial Customer Service Representative
SYKES
06.2021 - 10.2021
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Outgoing calls with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Maintained cases up to 50 per day
Team Member
KFC
05.2019 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased sales by 5%
Education
Associate of Applied Science - Software Engineering
Hinds Community College
Raymond, MS12-2024
No Degree - EMT
Coahoma Community College
Clarksdale, MS05-2020
Skills
- Database management
- Software testing
- Customer service
- Data analysis
- Attention to detail
- Time management
- Loading and unloading
- Order picking
- Quality control
- Inventory management
- Troubleshooting techniques
- Record keeping
- Adherence to procedures
- Critical thinking
- Excellent communication
- Decision-making
Timeline
FC Associate
Amazon
03.2023 - Current
Verification Specialist
Sterling
02.2022 - 11.2022
Financial Customer Service Representative
SYKES
06.2021 - 10.2021
Team Member
KFC
05.2019 - 06.2021
Associate of Applied Science - Software Engineering
Hinds Community College
No Degree - EMT
Coahoma Community College