Overview
Work History
Education
Skills
Timeline
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Ja'Kyla Kennedy

Little Rock,AR

Overview

6
6
years of professional experience

Work History

FC Associate

Amazon
03.2023 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items maintaining set rate of 500

Verification Specialist

Sterling
02.2022 - 11.2022
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Maintained a high level of professionalism when interacting with external parties during the verification process.
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
  • Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
  • Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Outgoing faxes and emails to candidate/entities
  • Posted payments to accounts and maintained records.
  • Handled 50-60 cases per day

Financial Customer Service Representative

SYKES
06.2021 - 10.2021
  • Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
  • Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Outgoing calls with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Maintained cases up to 50 per day

Team Member

KFC
05.2019 - 06.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Increased sales by 5%

Education

Associate of Applied Science - Software Engineering

Hinds Community College
Raymond, MS
12-2024

No Degree - EMT

Coahoma Community College
Clarksdale, MS
05-2020

Skills

  • Database management
  • Software testing
  • Customer service
  • Data analysis
  • Attention to detail
  • Time management
  • Loading and unloading
  • Order picking
  • Quality control
  • Inventory management
  • Troubleshooting techniques
  • Record keeping
  • Adherence to procedures
  • Critical thinking
  • Excellent communication
  • Decision-making

Timeline

FC Associate

Amazon
03.2023 - Current

Verification Specialist

Sterling
02.2022 - 11.2022

Financial Customer Service Representative

SYKES
06.2021 - 10.2021

Team Member

KFC
05.2019 - 06.2021

Associate of Applied Science - Software Engineering

Hinds Community College

No Degree - EMT

Coahoma Community College

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Ja'Kyla Kennedy