JALEN WATKINS
Marion
Summary
Diligently coordinate all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Quality Assurance Manager
Ranger Bearings
02.2022 - Current
- Monitored performance and generated reports detailing quality of product and defect rates
- Conducted investigations into questionable test results
- Maintained compliance with safety and clean area procedures
- Performed visual inspections and non-destructive tests where appropriate
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Inspected products and worker progress throughout production.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Played a crucial role in refining company manufacturing practices by providing expert guidance on regulatory compliance matters.
- Created and maintained quality management systems to align with industry standards.
- Recorded, analyzed, and distributed statistical information.
- Monitored staff organization and suggested improvements to daily functionality.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
Tasker
DHL Nike
01.2021 - 07.2023
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Adapted quickly to changing priorities or unforeseen challenges, demonstrating flexibility and resilience under pressure.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
Quality Control Inspector
Hino Motors Sales U.S.A. Inc.
01.2019 - 01.2021
- Monitored performance and generated reports detailing quality of product and defect rates
- Conducted investigations into questionable test results
- Maintained compliance with safety and clean area procedures
- Performed visual inspections and non-destructive tests where appropriate
Education
High School Diploma - General Studies
West Memphis High
West Memphis, AR2016
Skills
- Production experience
- Quality Assurance
- Inspection documentation
- Shipping operations
- Material handling
- Call center experience
- Warehouse operations
- Customer service
- Visual inspections
- Defect Identification
- Quality processes
- Inspections and reviews
- Inspection procedures
- Quality Control Planning
- Materials Testing
- Packaging Inspection
- Quality Management
- Safety Procedures
- Measurement techniques
- Training and mentorship
- Reporting and analysis
- Equipment Calibration
- Test equipment operation
- Employee Supervision
- Sampling procedures
- Audit Coordination
Timeline
Quality Assurance Manager
Ranger Bearings
02.2022 - Current
Tasker
DHL Nike
01.2021 - 07.2023
Quality Control Inspector
Hino Motors Sales U.S.A. Inc.
01.2019 - 01.2021
High School Diploma - General Studies
West Memphis High
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