Jalichia Johnson
Little Rock
Summary
Dependable and tech-savvy Customer Service Professional with 9+ years of experience, including 4+ years in fully remote roles. Proven ability to deliver exceptional customer experiences through phone, chat, and email support while working independently in virtual environments. Highly skilled in resolving complex inquiries, managing multiple systems, and staying organized with minimal supervision. Seeking to contribute to a remote customer support team where strong communication and problem-solving skills are valued.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
ResultsCX
Winter Haven
11.2023 - Current
- Provide remote support to customers by resolving billing questions, service issues, and account concerns via phone and chat.
- Escalate complex inquiries and document all interactions within internal CRM systems.
- Complete ongoing training to stay current with products, services, and compliance requirements.
Salon Assistant / Receptionist
A Touch of Class Beauty Salon
Jonesboro
07.2022 - 11.2023
- Handled front-desk responsibilities, including scheduling appointments and coordinating services with stylists.
- Maintained accurate digital client records and processed payments via POS systems.
- Ensured smooth client experience in both virtual and in-person interactions.
Culinary Specialist (92G)
Army National Guard
08.2015 - 08.2023
- Operated independently in diverse environments, ensuring efficiency under pressure.
- Managed food service logistics, inventory tracking, and reporting skills transferable to remote organization and task management.
Benefits Specialist
BroadPath Healthcare Solutions
Tucson
11.2021 - 07.2022
- Delivered remote assistance to members with insurance benefits, claims, and provider scheduling.
- Accurately processed policy updates and provided HIPAA-compliant support over secure platforms.
- Demonstrated strong attention to detail in documentation and time-sensitive follow-up.
Receptionist / Staffing Specialist
Productive Staffing
Jonesboro
09.2018 - 01.2019
- Maintained schedules, candidate files, and customer communications in a fast-paced office.
- Coordinated full-cycle recruitment processes, including sourcing, screening, interviewing, and onboarding
Customer Service Representative
Teletech
Jonesboro
07.2017 - 09.2018
- Responded to customer inquiries about insurance policies and benefits via remote call center systems.
- Used multiple software tools to verify coverage, update records, and coordinate services.
Customer Service Associate
Lowe's Home Improvement
Jonesboro
10.2015 - 01.2017
- Assisted customers with product knowledge and ordering both in store and over the phone.
- Maintained a customer-first approach with strong attention to detail and problem-solving.
- Operated blind-cutting machinery to customize window treatments to exact specifications, maintaining accuracy and safety standards.
Education
High School Diploma -
KIPP Delta Collegiate High School
West Helena, AR05.2015
Arkansas State University
Jonesboro, ARSkills
- Remote Communication Tools
- CRM Systems
- Multichannel Support
- Ticket Management & Case Documentation
- Self-Motivation
- Time Management
- Conflict Resolution
- Empathy
- Technical Troubleshooting
- HIPAA
- Data Privacy Awareness
Remote Friendly Skills
- Remote Communication Tools (Zoom, Microsoft Teams, Slack)
- CRM Systems (Salesforce, Zendesk, proprietary platforms)
- Multichannel Support (Phone, Email, Live Chat)
- Ticket Management & Case Documentation
- Self-Motivation & Time Management
- Conflict Resolution & Empathy
- Technical Troubleshooting
- HIPAA & Data Privacy Awareness
Timeline
Customer Service Associate
ResultsCX
11.2023 - Current
Salon Assistant / Receptionist
A Touch of Class Beauty Salon
07.2022 - 11.2023
Benefits Specialist
BroadPath Healthcare Solutions
11.2021 - 07.2022
Receptionist / Staffing Specialist
Productive Staffing
09.2018 - 01.2019
Customer Service Representative
Teletech
07.2017 - 09.2018
Customer Service Associate
Lowe's Home Improvement
10.2015 - 01.2017
Culinary Specialist (92G)
Army National Guard
08.2015 - 08.2023
High School Diploma -
KIPP Delta Collegiate High School
Arkansas State University