Summary
Overview
Work History
Education
Skills
Additional Info
References
Personal Information
Timeline
Generic

James Crum

Fort Smith

Summary

Detail-oriented Help Desk professional with over 18 years of experience in logistics, team management, and high customer service standards. Excels in reducing operational downtime and elevating team performance through strategic training and effective problem-solving. Poised to apply technical proficiency in software and system maintenance in an entry-level IT role.

Overview

18
18
years of professional experience

Work History

Driver

Uber
08.2022 - Current
  • Ensured safe and timely passenger transport, reflecting in high customer satisfaction
  • Achieved a 4.9-star rating by prioritizing excellent service and safety
  • Utilized GPS technology to optimize routes, reducing fuel use and travel time
  • Handled customer concerns effectively, enhancing ride experience
  • Assisted passengers with special needs proactively, ensuring comfort

Foster Care Specialist

State of Michigan
05.2020 - 05.2021
  • Oversaw 20+ family cases, maintaining state regulation adherence
  • Facilitated positive long-term outcomes for 15 children
  • Effectively addressed safety concerns during assessments
  • Worked in teams to develop tailored care plans
  • Provided essential support to foster families, increasing retention

92F Petroleum Supply Specialist

United States Army
08.2006 - 04.2014
  • Directed fuel distribution for military, reducing downtime by 15%
  • Led a team of 10, enhancing safety and efficiency
  • Trained new recruits, improving team performance

Education

Cyber Defense Professional -

University of Central Florida
02.2024

Received Training

New Horizons Computer Learning Center
08.2022

B.S. - Criminal Justice

University of Arkansas-Fort Smith
05.2018

Skills

  • Logistics Training
  • Team Management
  • Collaboration
  • Troubleshooting
  • Customer service
  • Skillful
  • Software installation & Maintenance
  • Operation-system setup and Maintenance
  • Problem Solving
  • JavaScript
  • Database Management
  • Interpersonal Skills
  • IT Hardware Support
  • Technical Support

Additional Info

D.O.D. Secret Security Clearance 2006-2014

Honorable Discharge 

DD 214 Available upon request

References

  • Desmond Eskridge, BOEING, Desmond.j.eskridge@boeing.com, (269) 369-9979
  • SFC Ladron Inmon, United States Army, LaDron.j.inmon.mil@mail.mil, 407-280-0428

Personal Information

  • Age: 36
  • Driving License: C650367155919

Timeline

Driver

Uber
08.2022 - Current

Foster Care Specialist

State of Michigan
05.2020 - 05.2021

92F Petroleum Supply Specialist

United States Army
08.2006 - 04.2014

Received Training

New Horizons Computer Learning Center

B.S. - Criminal Justice

University of Arkansas-Fort Smith

Cyber Defense Professional -

University of Central Florida

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James Crum