James Davis
Greers Ferry
Summary
Proven expertise in FMLA claims management and customer service excellence, demonstrated at Consolidated Admin Services. Skilled in communication and maintaining confidentiality, I've developed key resources and trained teams, enhancing claim resolution processes. My background also includes sales and detailed-oriented roles, showcasing my physical strength and commitment to customer satisfaction.
Overview
5
5
years of professional experience
Work History
FMLA Claims Specialist
Consolidated Admin Services
05.2023 - Current
- Handled escalated claim issues, working closely with employees and managers to achieve timely resolutions.
- Developed resources such as FAQs, guides, and templates for employees seeking information on FMLA processes or looking to submit a claim themselves.
- Continuously updated knowledge of best practices within the FMLA claims field by participating in industry conferences, workshops, and webinars.
- Maintained strict confidentiality when dealing with sensitive personal information pertaining to employee health conditions or family circumstances.
- Provided comprehensive training to new team members, fostering a strong understanding of FMLA regulations and best practices for handling claims.
Assistant
Thomas Marine
04.2022 - 10.2023
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Sales Associate
Hank’s Fine Furniture
12.2022 - 04.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Car Detailer
Red River Dodge of Heber Springs
09.2020 - 03.2022
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
Dock Hand
Peter’s Sugarloaf Marina
03.2020 - 10.2021
- Collaborated with team members for efficient use of resources and optimal productivity.
- Trained new employees on job responsibilities, fostering a culture of teamwork and continuous improvement.
- Promoted a clean working environment, conducting regular inspections and cleaning tasks.
- Provided excellent customer service to boat owners.
Education
Highschool Diploma -
West Side High School
Greers Ferry, AR07.2020
Skills
- Physical Strength
- Communication
- Customer Service
Timeline
FMLA Claims Specialist
Consolidated Admin Services
05.2023 - Current
Sales Associate
Hank’s Fine Furniture
12.2022 - 04.2023
Assistant
Thomas Marine
04.2022 - 10.2023
Car Detailer
Red River Dodge of Heber Springs
09.2020 - 03.2022
Dock Hand
Peter’s Sugarloaf Marina
03.2020 - 10.2021
Highschool Diploma -
West Side High School
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