Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

James Green

Bentonville

Summary

Dynamic Regional Manager with a proven track record at 1st Choice Home Care Inc, excelling in strategic planning and team leadership. Enhanced client satisfaction through innovative service delivery improvements and effective performance evaluations. Skilled in compliance management, fostering a culture of excellence and accountability within diverse teams.

Overview

17
17
years of professional experience

Work History

Regional Manager

1st Choice Home Care Services Inc
Bentonville
06.2023 - Current
  • Managed daily operations of home care services across multiple regions.
  • Developed strategic plans to improve service delivery and client satisfaction.
  • Conducted regular performance evaluations for team members and caregivers.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
  • Supervised staff to ensure compliance with company policies and standards.

Office Manager

1st Choice Home Care Services Inc
Paragould
09.2022 - 06.2023
  • Managed daily office operations and coordinated schedules for staff and clients.
  • Organized patient records and maintained confidentiality in compliance with regulations.
  • Assisted in hiring processes by conducting interviews and onboarding new employees.
  • Oversaw inventory management, ensuring adequate supplies for office functions.
  • Implemented office procedures to improve efficiency and streamline workflows.
  • Trained staff on software systems for scheduling and client management tasks.
  • Coordinated communication between healthcare professionals and clients effectively.
  • Developed reports to track service delivery and operational performance regularly.

Care Coordinator

Alheart Senior Care
Walnut Ridge
03.2016 - 09.2022
  • Assisted in scheduling appointments and managing transportation for clients.
  • Educated clients and families on available resources and support services.
  • Developed personalized care strategies based on client assessments and preferences.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Responded promptly to inquiries from patients regarding their care plans.
  • Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.

Property Manager

Walnut Ridge Manor
Walnut Ridge
07.2017 - 11.2019
  • Managed daily operations of residential properties and ensured tenant satisfaction.
  • Coordinated maintenance requests and prioritized urgent repairs for residents.
  • Oversaw lease agreements and ensured compliance with housing regulations.
  • Developed and implemented property marketing strategies to attract new tenants.
  • Conducted property inspections and maintained safety standards across facilities.
  • Cultivated relationships with vendors to secure reliable service contracts.
  • Facilitated communication between tenants and management to address concerns promptly.
  • Handled resident complaints and expedited maintenance requests.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Operations Manager

Aeropostale
Jonesboro
10.2010 - 03.2016
  • Managed daily operations to ensure efficient store functionality.
  • Oversaw inventory management and stock replenishment processes.
  • Trained and mentored staff to enhance customer service skills.
  • Implemented operational procedures to improve workflow efficiency.
  • Collaborated with marketing teams on promotional campaigns and displays.
  • Analyzed sales data to optimize product placement and assortment.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Cook

Bonanza
Paragould
04.2008 - 09.2010
  • Maintained cleanliness and organization of kitchen and food preparation areas.
  • Collaborated with team to ensure timely service during peak hours.
  • Monitored inventory levels and reported shortages to management.
  • Followed food safety guidelines to ensure quality and hygiene standards.
  • Assisted in training new kitchen staff on cooking techniques and procedures.
  • Operated kitchen equipment safely and efficiently, adhering to operational protocols.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Education

High School Diploma -

Home Schooled
Pocahontas, AR
05-2009

Skills

  • Strategic planning
  • Performance evaluation
  • Compliance management
  • Resource allocation
  • Human resource management
  • Customer relationship management
  • Team leadership
  • Marketing leadership
  • Budget management

Accomplishments

  • Employee of the month
  • Opened 3 new locations from start up
  • Promoted from office manger to Regional Manager

Timeline

Regional Manager

1st Choice Home Care Services Inc
06.2023 - Current

Office Manager

1st Choice Home Care Services Inc
09.2022 - 06.2023

Property Manager

Walnut Ridge Manor
07.2017 - 11.2019

Care Coordinator

Alheart Senior Care
03.2016 - 09.2022

Operations Manager

Aeropostale
10.2010 - 03.2016

Cook

Bonanza
04.2008 - 09.2010

High School Diploma -

Home Schooled

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