James Helton
Fayetteville
Summary
Dynamic Parts Counter Person with a proven track record at Springdale Ford, excelling in customer service and parts identification. Skilled in invoice processing and vendor relations, I enhanced customer satisfaction through personalized service and efficient order management, contributing to a streamlined operation and fostering strong client relationships.
Overview
7
7
years of professional experience
Work History
Parts Counter Person
Springdale Ford
11.2021 - 12.2025
- Facilitated quick location and purchase of parts for customers.
- Utilized dealership management software to ensure precise order processing.
- Maintained inventory levels, ensuring timely restocking of parts.
- Provided technical support to customers regarding parts compatibility.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
Store Manager
Oreily's Auto Parts
02.2019 - 10.2021
- Managed daily store operations, ensuring optimal inventory levels and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Analyzed sales data to identify trends, enhancing product placement and promotional strategies.
- Developed and implemented operational procedures to streamline store processes and improve efficiency.
- Conducted regular performance evaluations, providing feedback to enhance team productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
GED -
Olathe Adult Education
Skills
- Goal setting
- Invoice processing
- Vendor relations
- Improving customer satisfaction
- Ordering parts
- Workplace safety
- Coordinating paperwork
- Parts identification
- Delivery coordination
- Customer service
- Clean driving record
Timeline
Parts Counter Person
Springdale Ford
11.2021 - 12.2025
Store Manager
Oreily's Auto Parts
02.2019 - 10.2021
GED -
Olathe Adult Education