James Stephens
Lowell
Summary
Dynamic professional with a proven track record of service and leadership, excelling in data analysis and project management.
Overview
7
7
years of professional experience
Work History
Manager I-II
J.B. Hunt Transportation Inc
2020.03 - Current
- Lead a team of account managers responsible for account service and growth.
- Design, analyze, and present data reports to internal and external stakeholders to improve network efficiency.
- Lead point of contact for company and potentially industry changing projects.
- Leverage data system (Power BI) to monitor customer trends, team efficiency, and identify possible system outages.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Experience Representative
J.B. Hunt Transportation Inc.
2018.08 - 2020.03
- Booked, scheduled, and ensured on time delivery on over 300,000 orders.
- Developed team SOPs to increase efficiency for the company as well as the customer.
- Leveraged customer relationships to stimulate business growth, despite lower available market share.
Education
Master of Science - Exercise Science
University of Arkansas
Fayetteville, AR2018-05
Skills
- Data Analysis
- Project Management
- Power BI
- Customer Service
Timeline
Manager I-II
J.B. Hunt Transportation Inc
2020.03 - Current
Customer Experience Representative
J.B. Hunt Transportation Inc.
2018.08 - 2020.03
Master of Science - Exercise Science
University of Arkansas