Dynamic entrepreneur with a proven track record in financial management and marketing strategies, successfully expanding operations at American Freightways. Expert in supplier negotiations and compliance oversight, driving profitability and efficiency. Adept at fostering customer relationships and leading teams to achieve exceptional service standards, ensuring sustainable growth and community engagement.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Owner
Greers Ferry Total Property Maintenance llc
Higden
01.2021 - Current
Managed daily operations and logistics for smooth business functioning.
Developed marketing strategies to enhance brand visibility and customer engagement.
Oversaw financial planning and budgeting for sustainable growth.
Coordinated staff training sessions to improve team performance and service quality.
Hire the best-qualified carpenters and labor workers.
Advertise on multiple platforms.
Constant safety training.
Maintain equipment and tools.
Help the community where needed.
Build and deliver the best possible services.
Greersferrytotalproperty.com
Owner
Garage Door Medic and Garage Door Doctor llc
Rogers
01.2011 - 09.2025
Established supplier relationships to secure quality materials for production.
Trained staff on customer service best practices to enhance client interactions.
Oversaw budgeting and financial management to maintain profitability.
Implemented inventory control systems to optimize stock levels and reduce waste.
Coordinated events and promotions to attract new customers and retain existing ones.
Analyzed market trends to adjust product offerings based on customer preferences.
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business, including hiring and training staff.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management.
Identified new opportunities for growth, expansion, and diversification.
Provided direction and guidance to employees.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed strategic plans to increase profitability and efficiency.
Created marketing campaigns to attract new customers.
Reviewed legal documents related to business operations.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Owner
Garage Door Medic and Garage Door Doctor
Jackson
01.2005 - 09.2025
Founded and operated garage door companies across Memphis, TN, Jackson, MS, and four Arkansas locations.
Established original company in Jackson, MS in 2005, leading to expansion into multiple markets.
Successfully sold final company with payment scheduled for September.
Grew business portfolio through strategic market entry and development.
Customer Center Manager (GM)
American Freightways
Jackson
12.1993 - 07.2005
Managed daily operations to ensure smooth workflow in the center.
Coordinated staff scheduling to optimize coverage and efficiency.
Oversaw inventory management processes for timely stock replenishment.
Trained new employees on safety protocols and operational procedures.
Implemented quality control measures to maintain service standards.
Facilitated communication between departments to enhance teamwork and collaboration.
Monitored equipment usage and maintained proper maintenance schedules.
Assisted in resolving customer inquiries and issues promptly and effectively.
Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
Recruited new employees by conducting interviews and orientations for new hires.
Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
Established customer service standards for the center and monitored performance of staff against those standards.
Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
Evaluated job performances of team members regularly through feedback sessions.
I managed Jackson, MS, Greenville, MS, Tupelo, MS, and Memphis, TN.
I had over 200 drivers, dock workers, and sales representatives.
Education
Bachelor of Science - Communications
University of Arkansas
Fayetteville, AR
08-1992
Skills
Financial management
Marketing strategies
Supplier negotiations
Compliance oversight
Inventory control
Customer relationship management
Supply chain management
Safety training / Hazmat
Employee recruitment
Property and equipment management
Affiliations
I enjoy playing guitar and singing
I enjoy cooking - won 1st place in the whole hog competition in Kansas City. Won second place boston butt in Memphis in May.