Jami Harris
Fort Smith
Summary
Dynamic professional with extensive experience in logistics and dispatch coordination, notably at Southeastern Freight Lines. Proven track record in route optimization and customer service, enhancing operational efficiency. Skilled in problem-solving and team collaboration, ensuring timely deliveries and compliance with DOT regulations. Committed to process improvement and maintaining high standards in freight management.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Barber
Southern Flare
Fayetteville
06.2024 - Current
- Provided personalized haircuts and grooming services to diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Assisted clients with product selection for hair care and styling needs.
- Built strong relationships with clients through excellent customer service.
- Implemented sanitation protocols to ensure a safe environment for clients.
Owner/Technician
J&H
Houston
05.2004 - Current
- Analyzed defective equipment brought in for servicing and determined cause of trouble.
- Estimated cost of repairs and gave detailed reports of work needing to be performed.
- Maintained supply warehouse and produce inventory reports.
- Maintained accounting system for shop.
Truck Driver
National Truck Staffing
Springdale
06.2022 - 06.2024
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
Truck Driver
J B Hunt
Lowell
08.2022 - 02.2023
- Operated long-haul trucks across various routes safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of hours driven and rest periods per regulations.
- Communicated with dispatchers regarding route changes and delivery schedules.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
Truck Driver
10 Roads
Fayetteville
02.2022 - 02.2023
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of hours driven and rest periods per regulations.
- Loaded and unloaded freight, ensuring proper placement within the truck.
- Communicated with dispatchers regarding pickup and delivery times.
Automotive Technician
Mclarty Daniel
Springdale
05.2022 - 08.2022
- Diagnosed vehicle issues using specialized diagnostic equipment and tools.
- Repaired and replaced faulty components, including brakes, engines, and transmissions.
- Maintained accurate records of service performed and parts used on each vehicle.
- Communicated with customers to explain repairs and provide maintenance recommendations.
- Maintained a clean working environment at all times.
P&D/Dispatcher
AAA Cooper
Missouri City
10.2016 - 02.2021
- Maintained complete records of truck maintenance, delivery, schedules, customer issues and location notes to inform management of delivery operations.
- Understand and apply knowledge of basic transport concepts.
- Understand and is able to determine, explain and develop dispatcher logic and transporter activities.
- Direct the activity of the transport function and transporters ensuring timely completion of tasks; follow-up on issues related to service and operations in a timely manner.
- Exhibit excellent telephone etiquette and listening skills.
- Act as a positive role model; possess integrity, focus, commitment, flexibility, diplomacy and a team spirit.
- Responsible for scheduling and coordinating loads daily and weeks in advance of the transport date.
- Very familiar with US Interstate road systems. Planned trucking routes to minimize transport costs.
- Formulated policies, manuals and standard operating procedures.
- Initiated Quality Improvement Program in order to improve communication and customer service.
- Schedule outbound shipments.
- Served in a variety of capacities, such as Inbound Supervisor and Break Bulk Supervisor.
- Monitored delivery truck performance and performed routine maintenance.
- Make deliveries throughout state to various locations (hazmat and non-hazmat).
Service Advisor/auto technician
Autonation Dodge
Houston
09.2015 - 10.2017
- Determining vehicle needs based on customer information and a vehicle walk-around.
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
- Producing repair orders for customers with full transparency including cost and time estimates.
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.
- Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed.
- Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information.
P&D Driver
YRC
Broussard
07.2015 - 07.2015
- Maintained complete records of truck maintenance, delivery, schedules, customer issues and location notes to inform management of delivery operations.
- Monitored delivery truck performance and performed routine maintenance.
- Make deliveries throughout state to various locations (hazmat and non-hazmat).
Truck Driver
Austin Industrial
Deer Park
09.2014 - 07.2015
- Maintained complete records of truck maintenance, delivery, schedules, customer issues and location notes to inform management of delivery operations.
- Monitored delivery truck performance and performed routine maintenance.
- Made deliveries throughout state to various locations (hazmat and non-hazmat).
- Deliver Bulk catalyst and cement material in tanker truck.
Truck Driver
Central Transport
Houston
02.2014 - 09.2014
- Maintained complete records of truck maintenance, delivery, schedules, customer issues and location notes to inform management of delivery operations.
- Monitored delivery truck performance and performed routine maintenance.
- Made deliveries throughout state to various locations (hazmat and non-hazmat).
P&D/Dispatcher
Southeastern Freight Lines
Lafayette
08.2012 - 02.2014
- Maintained complete records of truck maintenance, delivery, schedules, customer issues and location notes to inform management of delivery operations.
- Understand and apply knowledge of basic transport concepts.
- Understand and is able to determine, explain and develop dispatcher logic and transporter activities.
- Direct the activity of the transport function and transporters ensuring timely completion of tasks; follow-up on issues related to service and operations in a timely manner.
- Exhibit excellent telephone etiquette and listening skills.
- Act as a positive role model; possess integrity, focus, commitment, flexibility, diplomacy and a team spirit.
- Responsible for scheduling and coordinating loads daily and weeks in advance of the transport date.
- Very familiar with US Interstate road systems. Planned trucking routes to minimize transport costs.
- Formulated policies, manuals and standard operating procedures.
- Initiated Quality Improvement Program in order to improve communication and customer service.
- Schedule outbound shipments.
- Served in a variety of capacities, such as Inbound Supervisor and Break Bulk Supervisor.
- Monitored delivery truck performance and performed routine maintenance.
- Make deliveries throughout state to various locations (hazmat and non-hazmat).
Driver
Material Delivery Service
Sulphur
09.2011 - 08.2012
- Maintained complete records of truck maintenance, delivery, schedules, customer issues and location notes to inform management of delivery operations.
- Monitored delivery truck performance and performed routine maintenance.
- Make deliveries throughout state to various locations (hazmat and non-hazmat).
- Deliver Bulk catalyst and cement material in tanker truck.
Truck Driver/Manager Trainee
National Transit Staffing
Springdale
07.2010 - 09.2011
- Maintained complete records of truck maintenance, delivery, schedules, customer issues and location notes to inform management of delivery operations.
- Monitored delivery truck performance and performed routine maintenance.
- Make deliveries throughout state to various locations (hazmat and non-hazmat).
Terminal Manager
Landair Transportation
Baton Rouge
09.2007 - 10.2008
- Coordinate and schedule freight operations.
- Manage and supervise central warehouse operations, including traffic management, distribution and maintain correct inventory levels as specified by customers.
- Responsible for dispatching trucks and freight tracking.
- Assist in managing and supervising central warehouse operations, including traffic management, distribution and maintain correct inventory levels as specified by customers.
- Responsible for route tracking, load tracking, scheduling, load availability as well as assisting drivers as needed.
- Reorganize warehouse operations and freight distribution.
- Assisted in reorganizing warehouse operations and freight distribution.
- Conduct interviews with potential employees as well as head orientation and training programs.
- Designed service development plans and conducted operation assessments.
- Formulated and implemented new delivery operations for more productive and efficient routes and time management.
Truck Driver/Manager
Southeastern Freight Lines
Port Allen
01.2006 - 09.2007
- Maintained complete records of truck maintenance, delivery, schedules, customer issues and location notes to inform management of delivery operations.
- Formulated policies, manuals and standard operating procedures.
- Initiated Quality Improvement Program in order to improve communication and customer service.
- Served in a variety of capacities, such as Inbound Supervisor and Break Bulk Supervisor.
- Monitored delivery truck performance and performed routine maintenance.
- Made deliveries throughout state to various locations (hazmat and non-hazmat).
Truck Driver
Pat Salmon & Sons
Fayetteville
05.2004 - 12.2005
- Collect and deliver mail to various post offices throughout the State of Arkansas.
- Maintained complete records of truck maintenance, delivery schedules, customer issues and location notes to inform management of delivery operations.
- Monitored delivery truck performance and performed routine maintenance.
Truck Driver
City of Fayetteville
Fayetteville
06.1998 - 05.2004
- Deliver and set up recycle bins to homes and businesses.
- Collected, sorted and discarded of recycle materials.
- Performed daily tasks of maintaining truck in working condition.
Office Manager/Dispatcher
GTCI Trucking
Westlake
02.1995 - 06.1998
- Maintained complete records of truck maintenance, delivery schedules, customer issues and location notes to inform management of delivery operations.
- Responsible for dispatching trucks, freight tracking, and price negotiation.
- Responsible for route tracking, load tracking, scheduling, load availability as well as assisting drivers as needed.
- Analyze checking accounts for cash flow discrepancies and case overage/shortages.
Technician
J&B Automotive
DeQuincy
01.1991 - 02.1995
- Analyzed defective equipment brought in for servicing and determined cause of trouble.
- Estimated cost of repairs and gave detailed reports of work needing to be performed.
- Maintained supply warehouse and produce inventory reports.
- Maintained accounting system for shop.
Education
Bachelor of Arts - Business Administration And Management
Texas Southern University
Houston, TX05-1993
Some College (No Degree) - Education
NorthwestArkansasCommunity College
Rogers, ARSkills
- Dispatch
- Trucking
- Customer Service
- Logistics
- Twic
- Dispatching
- Problem solving
- Team collaboration
- Conflict resolution
- Time management
- Route optimization
- Load planning
- Freight tracking
- Scheduling logistics
- Dispatch coordination
- Team leadership
- Attention to detail
- Route planning
- Employee time records
- DOT compliance
- Prioritizing calls
- Process improvement
Certification
- Hazmat endorsement
- CDL Class A or B
Timeline
Barber
Southern Flare
06.2024 - Current
Truck Driver
J B Hunt
08.2022 - 02.2023
Truck Driver
National Truck Staffing
06.2022 - 06.2024
Automotive Technician
Mclarty Daniel
05.2022 - 08.2022
Truck Driver
10 Roads
02.2022 - 02.2023
P&D/Dispatcher
AAA Cooper
10.2016 - 02.2021
Service Advisor/auto technician
Autonation Dodge
09.2015 - 10.2017
P&D Driver
YRC
07.2015 - 07.2015
Truck Driver
Austin Industrial
09.2014 - 07.2015
Truck Driver
Central Transport
02.2014 - 09.2014
P&D/Dispatcher
Southeastern Freight Lines
08.2012 - 02.2014
Driver
Material Delivery Service
09.2011 - 08.2012
Truck Driver/Manager Trainee
National Transit Staffing
07.2010 - 09.2011
Terminal Manager
Landair Transportation
09.2007 - 10.2008
Truck Driver/Manager
Southeastern Freight Lines
01.2006 - 09.2007
Owner/Technician
J&H
05.2004 - Current
Truck Driver
Pat Salmon & Sons
05.2004 - 12.2005
Truck Driver
City of Fayetteville
06.1998 - 05.2004
Office Manager/Dispatcher
GTCI Trucking
02.1995 - 06.1998
Technician
J&B Automotive
01.1991 - 02.1995
Bachelor of Arts - Business Administration And Management
Texas Southern University
Some College (No Degree) - Education
NorthwestArkansasCommunity College