Jami Mason
Visiting Angels Home Care
Bay
17
years of professional experience
Dedicated caregiver with expertise in dementia care, emotional support, and hygiene assistance. Committed to fostering trust and enhancing client well-being through personalized care plans and engaging social interactions.
Experienced caregiver specializing in emotional support and hygiene assistance. Known for fostering strong client relationships and implementing personalized care strategies. Prepared to leverage skills in dementia care to enhance client comfort and dignity.
Work History
Companion Caregiver
2 Months- Provided companionship and emotional support to enhance clients' quality of life.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored clients' health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and medical personnel.
- Implemented strategies to improve client engagement and social interaction.
- Evaluated care effectiveness regularly, adjusting approaches based on client feedback and needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Implemented personalized care plans to address individual client needs and preferences.
- Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
- Facilitated medication management for clients, ensuring proper dosage and timely administration.
- Maintained accurate documentation of client progress, including daily logs of activities and observed behaviors.
- Collaborated with healthcare professionals to ensure optimal care for clients, maintaining effective communication channels.
- Assisted clients with personal grooming tasks, preserving dignity and selfesteem.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Custodian
4 Years 4 Months- Maintained cleanliness and orderliness in assigned areas, ensuring compliance with safety standards.
- Operated cleaning equipment, including floor buffers and industrial vacuums, to achieve optimal results.
- Conducted routine inspections of facilities to identify maintenance needs and ensure proper functionality.
- Developed and implemented efficient cleaning schedules to maximize productivity across multiple sites.
- Trained new custodial staff on best practices for sanitation and equipment operation, enhancing team performance.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Senior Retail Sales Associate
2 Years 2 Months- Mentored junior associates to enhance product knowledge and customer service skills.
- Led team in implementing inventory management systems to streamline stock replenishment processes.
- Developed training programs for new staff, improving onboarding efficiency and retention rates.
- Analyzed sales trends to optimize merchandising strategies and improve overall store performance.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction and loyalty.
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Handled returns professionally and courteously, adhering to company policy while ensuring ongoing client satisfaction.
- Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.
- Exceeded individual sales targets while contributing to team goals through consistent high performance.
Cashier/ Customer Service Center
1 Year 10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to improve checkout workflow and minimize wait times.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Monitored store environment for cleanliness and organization, contributing to a positive atmosphere.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
3 Years 2 Months- Processed customer transactions efficiently using POS systems.
- Assisted in maintaining accurate cash register balances throughout shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma
- GPA 3.0
- Extracurricular Activities: Track
- clubs: Art, Dare
- Computer science
Skills
Dementia care
Light exercise encouragement
Toileting support
Social interaction
Emotional support
Hygiene assistance
Respectful and compassionate
Elderly care
Timeline
Companion Caregiver
Visiting Angels Home Care
2026.06 - CurrentRead More
Custodian
Janus Janitorial
2019.05 - 2023.09Read More
Senior Retail Sales Associate
Harbor Freight
2016.09 - 2018.11Read More
Cashier/ Customer Service Center
Walmart
2012.06 - 2014.04Read More
Cashier
Zaxbys
2009.04 - 2012.06Read More
Jonesboro High School
High School Diploma
Read More