Jamie Betts
Hot Springs
Summary
Dynamic customer service professional with a high-energy attitude and proven conflict management skills, successfully enhancing customer satisfaction. Expertise in inbound and outbound calling, coupled with strong time management, has led to efficient resolution of complex inquiries, ensuring a seamless experience for clients.
Overview
3
3
years of professional experience
Work History
Cashier
Smokes
Hot Springs
03.2025 - Current
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
Customer Service Manager
Community Connect Marketing
Hot Springs Village
11.2023 - 03.2025
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
Kitchen Manager
Legacy Preschool
Hot Springs
08.2022 - 11.2023
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Ensured that food was cooked to proper temperatures before serving.
- Ensured cleanliness of meal preparation and consumption areas.
Education
GED -
Amity Adult Education
Amity, AR10-2004
Skills
- Inbound and outbound calling
- High-energy attitude
- Phone etiquette
- Time management
- Typing proficiency
- Order fulfillment
- Customer service
- Conflict management
- Process Refund Requests
- Guiding Customers Through Sales
References
References available upon request.
Timeline
Cashier
Smokes
03.2025 - Current
Customer Service Manager
Community Connect Marketing
11.2023 - 03.2025
Kitchen Manager
Legacy Preschool
08.2022 - 11.2023
GED -
Amity Adult Education
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