Jamishela Williams
5943 Rees Rd, Apt 392
Summary
Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Based Care Coordinator I-BH/SUD
CareSource
03.2023 - 01.2025
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
Managed Care Coordinator
Empower Healthcare Solutions
11.2018 - 03.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
Residential Care Shift Supervisor
Arkansas Department of Human Services
04.2018 - 11.2018
- Provided administrative assistance to Program Coordinators
- Copied and collated materials for distribution
- Assured provision of monthly monitor sheets for observation
- Assisted with observations and audits and typed reports
- Ensured Program Coordinators completed reports needed for annual review packets
Teacher
Arkansas Department of Human Services
04.2017 - 04.2018
- Followed individual program plans, conducted training activities for individuals served; assisted with developing and preparing for training activities
- Assisted with completing monthly progress notes
- Assisted with administering assessments and writing evaluations
- Performed tasks and participated in activities to improve well-being, promoted respect, increased independence, and enhanced quality of life of individuals served
Residential Care Technician
Arkansas Department of Human Services
01.2016 - 04.2017
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Participated in ongoing training sessions, staying up-to-date on industry best practices for residential care settings.
- Identified potential behavioral issues early on through keen observation skills; implemented strategies that minimized disruptions or disturbances in the residence.
- Contributed to maintaining a high standard of cleanliness throughout the facility by performing housekeeping tasks as needed.
- Led recreational activities for residents, encouraging social interaction and mental stimulation.
- Served as a reliable point of contact for families, addressing their concerns promptly and professionally.
Education
Bachelor of Science - Business Administration
Rust College
Holly Springs, MS04-2014
Skills
- Patient assessment
- Care plan development
- Community resource networking
- Conflict resolution
- Team collaboration
- Time management
- Crisis intervention
- Patient advocacy
- Medical terminology understanding
- Insurance practices
Certification
- Heartsaver CPR & AED: Issued in July 2024 by American Heart Association Jul 2024
- Adult Blended Mental Health First Aid: Issued in July 2023 by National Council for Mental Wellbeing
Awards
- Awarded Care Coordination Spotlight in January 10, 2024
- Awarded Care Coordination Spotlight July 16, 2020
- Awarded Department of Arkansas Certificate of Excellence 2016
- Awarded NAACP Community Service Award 2012
Timeline
Community Based Care Coordinator I-BH/SUD
CareSource
03.2023 - 01.2025
Managed Care Coordinator
Empower Healthcare Solutions
11.2018 - 03.2023
Residential Care Shift Supervisor
Arkansas Department of Human Services
04.2018 - 11.2018
Teacher
Arkansas Department of Human Services
04.2017 - 04.2018
Residential Care Technician
Arkansas Department of Human Services
01.2016 - 04.2017
Bachelor of Science - Business Administration
Rust College
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