Jan Markle

Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Determined and responsible General Manager with more than Thirty two years of success boosting efficiency and streamlining procedures for customer service groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

• Supervised team of 52 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervision - Supervised sales team to monitor sales activity and goal achievement.
• Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
• Won Manager of the award in 2015.
• Successfully recruited and trained 62 new customer service representatives.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Financial - Compiled inventory lists and worked with vendors for product pricing and special orders.Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.