Summary
Overview
Work History
Education
Skills
Timeline
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Jana Hawthorne

Benton

Summary

Fun, Hard Working, Lovable front of house store manager. Known for creating and implementing training that expands team member capabilities and instructs users on system utilization/improvement.

Enthusiastic Residential Supervisor proudly offering many years of experience overseeing group homes with tact and kindness to both residents and staff. Energetic individual delegates tasks and pitches in to help wherever needed. Remains calm and composed in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Hostess/ToGo/Server/Manager on Duty

Colton's Steakhouse
Benton
03.2023 - Current
  • Sat customers, served tables, food preparation, cash handling
  • Coordinated with servers to ensure timely service and guest satisfaction.
  • Assisted in training new host staff on procedures and best practices.
  • Collaborated with management to improve service flow during peak hours.
  • Answered phones promptly to record and confirm reservations.
  • Handled cash payments and reconciled daily transactions accurately.

Residential Supervisor

Sevita Timber Ridge
Benton
08.2022 - Current
  • Supervised daily operations at residential facility for individuals with disabilities.
  • Coordinated care plans with staff, families, and healthcare providers.
  • Managed staff schedules to ensure adequate coverage and support.
  • Monitored client progress and reported changes to appropriate personnel.
  • Conducted training sessions for new employees on policies and procedures.
  • Facilitated group activities to promote social skills and community integration.
  • Implemented safety protocols to maintain a secure living environment.
  • Assisted in budgeting and resource allocation for residential programs.
  • Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
  • Promoted a safe environment by enforcing rules and regulations.
  • Responded promptly to emergency situations involving clients or staff members.
  • Monitored resident activities to ensure compliance with program regulations.
  • Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
  • Provided safe, supportive and caring living environment for every resident.
  • Provided guidance and support to staff regarding appropriate handling of difficult situations involving clients.
  • Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
  • Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.

Physical Therapy Tech

Sevita Timber Ridge
Benton
10.2014 - 08.2022
  • Diagnose and respond to illnesses and physical conditions through therapeutic measures, including prescription of medication, health counseling and education, and provision of care supportive to and restorative of life and well-being.
  • Assisted therapists with patient mobility and exercise routines.
  • Maintained equipment and ensured a clean therapy environment.
  • Documented patient progress and communicated updates to therapists.
  • Educated patients on proper techniques for exercises and stretches.
  • Supported therapists during treatments using various modalities and tools.
  • Monitored patient responses to therapy and reported observations to staff.

Store Manager

Colton's Steakhouse
Benton
01.2019 - 01.2021
  • Greeted and assisted customers with booking reservations and answering any additional questions both in person and over the phone for catering jobs.
  • Scheduled, trained, and oversaw employees in day to day operations.
  • Worked hand in hand in all aspects of the store.

FOH Team Lead

Logan's Roadhouse
Bryant
08.2015 - 01.2019
  • Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment.
  • Created bi-weekly schedule for 10 hourly employees.
  • Assisted in performing preventive maintenance where possible to keep equipment in good running condition.
  • Implemented procedures to triple throughput by improving productivity.

Education

High School Diploma -

Glen Rose High School
Benton, AR
05-2009

Skills

  • Staff supervision
  • Care plan coordination
  • Training and development
  • Safety protocol implementation
  • Patient care management
  • Team collaboration
  • Conflict resolution
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Time management
  • Activity facilitation
  • Crisis intervention
  • Team building and relationships
  • Staff scheduling
  • Safety inspections
  • Resident relations
  • Team management

Timeline

Hostess/ToGo/Server/Manager on Duty

Colton's Steakhouse
03.2023 - Current

Residential Supervisor

Sevita Timber Ridge
08.2022 - Current

Store Manager

Colton's Steakhouse
01.2019 - 01.2021

FOH Team Lead

Logan's Roadhouse
08.2015 - 01.2019

Physical Therapy Tech

Sevita Timber Ridge
10.2014 - 08.2022

High School Diploma -

Glen Rose High School

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Jana Hawthorne