Janice Allen

Administrator ensured that the facility adheres to local, state, and federal regulations, as well as implement programs to provide quality care to residents.

Their daily duties and responsibilities include:

• Oversee the day-to-day operations of the long-term care facility
• Ensure the facility complies with local, state, and federal regulations and standards
• Implement and manage care programs for residents and monitor their effectiveness
• Coordinate with the medical staff to ensure residents receive appropriate and necessary care
• Manage budgets, including tracking expenses and seeking efficient ways to cut costs
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.

• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated with multiple departments to ensure assets for the department where in AASIS and updated.
• Backup for Accountant 1
• Backup for Administrative Analyst
• completed monthly report for checks received in multiple departments.

• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Fleet Management Point of Contact for DPSQA-entered all employees with state vehicles into fleet and manged travel.
• Managed Purchase Card and Travel Card Transactions for DPSQA
• Designed program implementation and maintenance plan.
• Prepared monthly reports for upper management.
• Human Resources Liaison for HR Personnel Manager, helped with all onboard hiring procedures for DPSQA
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Developed and maintained courteous and effective working relationships
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
• Provided technical support for Ease system new and existing employees.
• Admin support for HR and DHS Program Coordinator
• Assist HR Liaison completing criminal background checks,
• Assist HR processing Adult Maltreatment and Child Maltreatment Registry Checks.
• Criminal Record Check Control System - Clearing record checks that were expired and updated information in database.
• State Safety Vehicle Program Database
• Assist HR Liaison with Hire Packets (Onboarding)
• Assist Program Manager with Fleet vehicle system updating vehicle maintenance, and tracking reports
• Maintained accurate inventory of institution property, equipment and operational supplies

• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Worked with Office of Community Services (OSC) unit emailing survey letters to facilities, saved files, entered notes in CCLAS and saved information in Edoctus.
• Nursing Assistance Training Program (NATP) completing applications and reimbursements
• Independent Choices processing applications and renewals for Home and Community Based Services (HCBS).
• Med Needs processing applications and emails out 704's to Nursing Home Facilities in state of Arkansas.
• Nursing Home Administrators License entering information in Nursing Home Administrators (NHA) database, SharePoint and mailing out renewals and new licenses.
• Data entry for IT on inventory verifying assets, printing out barcodes and saving information in AASIS.
• Division of Provider Services and Quality Assurance FOIA Liaison. Processed FOIA request for Residential Care (RCF), Adult Daycare (ADC), Adult Day Health Care (ADHC), Assistant Living Facilities Level I and II (ALF 1) (ALF II).

• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Maintained personnel files, including training records and all necessary new hire paperwork.
• Ensured complete and consistent Human Resources documentation, including but not limited to documentation of disciplinary actions and training compliance.
• Timely initial and on-going verification of licenses including background, driving record, professional and other checks as designated by state regulations. Assure necessary action taken expeditiously if policy standards are not met.
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands

• Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
• Uploaded time records into database and made adjustments to create accurate database for payroll processing functions.
• Managed payroll data entry and processing for State of Arkansas employees to comply with predetermined company guidelines.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.