Janiyah Howard
West Memphis
Summary
Dynamic Assistant Manager with a proven track record at Wendy's Restaurant, enhancing customer satisfaction and streamlining operations. Expert in money handling and fostering team leadership, significantly reducing discrepancies and overhead costs. Demonstrates exceptional problem-solving and decision-making abilities, ensuring peak performance and service excellence.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Wendys Restaurant
07.2019 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Cashier
McDonald's Restaurant
08.2017 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Certificate of Technical Studies - Phlebotomy
Southwest Medical School
West Memphis, AR11-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
Certificate in Criminal Justice
I obtained this certificate in my years of high school 10-12th grade in high school. I am keeping this as a back up degree for the near future
Timeline
Assistant Manager
Wendys Restaurant
07.2019 - 12.2023
Cashier
McDonald's Restaurant
08.2017 - 07.2019
Certificate of Technical Studies - Phlebotomy
Southwest Medical School
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