Jared Johnson
Landers Toyota NWA
Centerton,AR
13
years of professional experience
Store Manager leading 3 departments daily across sales, finance, and service operations with a focus on store readiness, customer experience, and team performance. Directed 2 grand openings, built staff capability by training and mentoring 11–20 team members per month, and helped reduce vendor repair costs by training the team to do light items jobs like swapping out batteries and tint removal and making partnerships with other locations to sublet work internally while exceeding monthly car sales by improving team processes. Coordinates inventory and escalated issue resolution to protect profitability and brand reputation.
Work History
Service Advisor
6 Months- Coordinated service appointments and ensured timely follow-up with clients for optimal service delivery from 20-30 Guests a day.
- Provided expert guidance on service options and repairs to enhance customer satisfaction.
- Analyzed vehicle issues and recommended appropriate solutions, contributing to effective problem resolution.
- Streamlined service processes to reduce wait times, enhancing overall customer experience at the dealership.
- Trained new advisors on best practices in customer interaction and system navigation for improved efficiency.
- Collaborated with technicians to ensure accurate diagnostics, fostering a seamless workflow between departments.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Store Manager (Promoted From Customer Specialist)
6 Years 4 Months- Oversaw sales, finance, and service departments to enhance operational efficiency and deliver seamless customer experiences.
- Oversaw multiple store departments (sales, finance, service) to ensure operational efficiency and seamless customer experience.
- Led, trained, and mentored employees to achieve performance targets and maintain a positive, high-energy work environment.
- Analyzed key performance metrics, implemented strategies to improve results, and consistently met or exceeded store goals.
- Managed inventory levels and coordinated purchasing to meet customer demand and support profitability targets.
- Resolved escalated customer issues promptly, maintaining high satisfaction ratings and brand reputation.
- Partnered with regional and corporate leadership to roll out company initiatives and drive continuous improvement.
- Monitored compliance with company policies and safety protocols across the store.
- Collaborated with upper management to align store objectives with corporate goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Trained and mentored team members, fostering a collaborative work environment.
- Led daily operations, ensuring efficient workflow and optimal inventory management.
Assistant Branch Manager (Promoted From Teller)
2 Years 3 Months- Assisted Branch Manager in daily operations, optimizing staff scheduling, cash flow management, and compliance procedures.
- Facilitated team meetings and coached employees to meet and exceed monthly new account and sales goals.
- Supported the Branch Manager in daily operations, including staff scheduling, cash flow management, and compliance procedures.
- Managed security procedures, including video monitoring, ensuring audit readiness and adherence to safety standards.
- Conducted training for new hires and mentored staff to ensure adherence to policies and standards.
- Oversaw security procedures, including video monitoring, and maintained audit readiness.
- Supervised team of 7 branch employees and made recommendations regarding performance evaluations.
- Led daily operations, ensuring compliance with banking regulations and policies.
- Streamlined branch processes to enhance efficiency and improve customer satisfaction.
- Oversaw cash management processes, minimizing discrepancies and optimizing asset utilization.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Business Sales Support
1 Year 11 Months- Supported the expansion of business sales territories by coordinating orders for advanced voice and data services for mid-market and enterprise customers.
- Acted as the primary interface with customer IT teams, vendors, and VARs to ensure smooth service delivery and technical alignment.
- Partnered with sales, operations, engineering, and other functional teams to resolve order issues and improve workflow.
- Navigated multiple systems to build, track, and monitor orders, ensuring on-schedule project progress.
- Identified opportunities for process improvement and recommended solutions that enhanced efficiency.
- Reviewed and validated contracts for accuracy, compliance, and timely submission.
- Identified process improvement opportunities and recommended solutions, contributing to enhanced workflow efficiency.
- Selected to lead a cross-functional software update project, coordinating testing and implementation with development teams.
- Collaborated with finance department to review invoices and billing documents, recovering lost revenue from expired contracts.
Flooring Sales Specialist
1 Year 11 Months- Served as a subject matter expert on carpet, tile, laminate, and hardwood products, educating customers on features and benefits.
- Acted as the primary point of contact for customers, understanding project needs and providing tailored flooring solutions.
- Assisted with product selection, processed sales orders, and coordinated installation scheduling.
- Developed detailed project cost estimates, promoting financing and protection plans to enhance customer purchase decisions.
- Coordinated with in-store associates, designers, and installation crews to ensure smooth project execution and enhance customer satisfaction.
- Followed up with customers and vendors to confirm successful completion of flooring projects and address any concerns.
- Delivered outstanding customer service, consistently meeting or exceeding customer satisfaction targets.
Education
Basic Core Classes
Basic Core Classes
Diploma
Skills
Cross-functional team leadership
Multi-department operations management
Training
mentoring & talent development
Process improvement & efficiency gains
Compliance & regulatory adherence
Strategic planning & sales growth
Performance metrics & data-driven decisions
Inventory & purchasing oversight
Customer experience & issue resolution
Collaboration with regional & corporate teams
Merchandising strategy
Vendor management
KPI reporting
Inventory control systems
Succession planning
Performance coaching
Timeline
Service Advisor
Landers Toyota NWA
02.2026 - CurrentRead More
Store Manager (Promoted From Customer Specialist)
CarMax
06.2019 - 10.2025Read More
Assistant Branch Manager (Promoted From Teller)
First Convenience Bank
03.2017 - 06.2019Read More
Business Sales Support
Comcast Business
03.2015 - 02.2017Read More
Flooring Sales Specialist
Lowe’s Home Improvement
04.2013 - 03.2015Read More
Arapahoe Community College
Basic Core Classes
Read More
Metro State University
Basic Core Classes
Read More
Chaparral High School
Diploma
Read More