Jared Sanders
Fayetteville
Summary
Dynamic property management professional with a strong background in budget management and team leadership, driving high occupancy rates and exceptional resident experiences. Experienced in implementing effective marketing strategies and ensuring compliance with safety and housing regulations. Eager to contribute proven skills in a challenging property management role.
Overview
16
16
years of professional experience
Work History
Portfolio/Property Manager
Elevation Real Estate and Management
07.2024 - Current
- Oversaw all aspects of the properties, including leasing, occupancy, rent collection, resident relations, and maintenance operations
- Managed the annual budgeting process, controlled expenses, and reviewed monthly financial reports
- Implemented marketing strategies, created and maintained waitlists to ensure high occupancy
- Supervised and supported on-site staff, enhancing teamwork and operational efficiency
- Ensured compliance with fair housing regulations, safety standards, and company policies across all properties
- Conducted regular property inspections to ensure curb appeal, safety, and maintenance standards
- Coordinated move-in/move-out processes
- Coordinated with vendors and construction crews, facilitating timely completion of remodel and repair work on properties
- Addressed all resident concerns in a professional and timely manner
Assistant General Manager
The Scion Group-Atmosphere Apartments
03.2022 - 11.2023
- Oversaw resident accounts and utility billing, coordinated accounts receivables, and performed regular audits to ensure accurate documentation.
- Managed all escalated resident concerns and account matters in a timely manner including responding to Google and Yelp reviews and addressing resident concerns.
- Elevated employee experience through data, conversations and team building to ensure high morale.
- Supported recruitment efforts on and off campus, hired new team members, and contributed to employee retention strategies.
- Assisted the General Manager and Facilities Supervisor with the planning and execution of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines.
- Coordinated development and adherence to onsite schedule, ensuring timely completion of after-hours on-call shifts.
- Coordinated work orders with staff and vendors to meet requests on time.
- Prepared, responded and advised on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
- Delivered legal and resident notices and filed evictions in compliance with current policy and local ordinances.
- Tracked damage charge disputes to ensure timely resolution.
- Assessed damage at move-out to calculate required charges and prepared final billing or processed refunds.
- Ensured move-in, room assignment, transfer and move-out processes were executed efficiently and successfully.
- Assisted the General Manager with conducting move-out inspections and vendor service walks to ensure units were ready for move-in dates.
- Provided hands-on help throughout all turn-related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.
- Assisted in the preparation of Month End reports, reconciled, and balanced all accounts receivable.
- Posted and collected damage charges from quarterly inspections.
- Enforced and complied with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
- Managed all customer sales interactions, both personally and through directing team members in alignment with company standards.
- Managed the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
- Managed promotional material and property incentives meeting marketing and concession budgets.
- Performed weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
- Provided expert direction on sales and revenue goals by partnering with the Centralized Sales Team and leading other team members to achieve them.
- Monitored customer feedback through internal surveys and reputation platforms to develop action plans for improving the resident experience.
- Oversaw curb appeal, common areas, and preventative maintenance to create a safe and sanitary community experience for employees, residents, and guests.
- Regularly inspected grounds, interior and resident amenities / general common areas to ensure that the facilities complied with all codes and company standards.
- Managed all escalated resident concerns and account matters in a timely manner including responding to Google and Yelp reviews and addressing resident concerns.
- Monitored customer feedback through internal surveys and reputation platforms to develop action plans for improving the resident experience.
Director of Sales and Marketing
Village on the Park Bentonville
08.2018 - 05.2019
- Planned and executed community events to generate leads and increase brand awareness within budget constraints.
- Streamlined lead tracking database to enhance lead management and conversion.
- Managed social media and advertising campaigns.
- Cultivated relationships with healthcare professionals and referral sources to drive partnership opportunities.
- Scheduled and conducted tours with emphasis on follow up and closing.
- Coordinated with Admissions team to ensure ease of move-ins.
- Prepared and submitted Marketing and Strategy reports.
- Assisted with various tasks to support team operations.
Director of Marketing/Community Liaison
Good Shepherd Senior Care
09.2015 - 02.2017
- Developed strategic marketing plan that increased referral acquisition.
- Increased client base by 37%.
- Created new programs addressing market needs, including transportation service.
- Represented the company at networking and community events.
- Built strong relationships with healthcare professionals across Northwest Arkansas.
Director of Plant Operations
Clarity Pointe Memory Care
Fayetteville
03.2014 - 07.2015
- Led start-up operations with technical expertise and strong leadership, ensuring smooth transitions and operational readiness.
- Oversaw Maintenance, Housekeeping, and Laundry departments, managing multiple budgets to align departmental goals with organizational objectives.
- Conducted training sessions for all staff on dementia care best practices to improve patient support.
- Recommended measures that resulted in considerable monetary savings for the company.
- I received a certificate of completion for the company's dementia training program, "Heartfelt Connections".
- Conducted training sessions for staff on dementia care best practices, enhancing patient support and staff competency.
Director of Environmental Services
Walnut Grove Nursing and Rehabilitation
Springdale
08.2010 - 03.2014
- Implemented innovative techniques and guidelines to enhance safety and cleanliness standards.
- Ensured facility was equipped for emergency situations through regular inspections and drills.
- Conducted staff in-services and drills to meet all fire codes and State regulations.
- Oversaw Maintenance, Housekeeping and Laundry departments to maintain operational efficiency.
- Fostered positive relationships with employees, residents and families to promote community engagement.
Skills
- Property management
- Lease management
- Vendor negotiation
- Client relationship management
- Financial acumen
- Analytical skills
- Staff recruitment and retention
- Conflict resolution
Community Service
- Springdale Chamber of Commerce — active member
- The Broyles Foundation — 4-year event volunteer and Co-chair of 2019 Drive and Dine for Dementia
- Savor the Flavor Faith in Action — 2-year volunteer
Timeline
Portfolio/Property Manager
Elevation Real Estate and Management
07.2024 - Current
Assistant General Manager
The Scion Group-Atmosphere Apartments
03.2022 - 11.2023
Director of Sales and Marketing
Village on the Park Bentonville
08.2018 - 05.2019
Director of Marketing/Community Liaison
Good Shepherd Senior Care
09.2015 - 02.2017
Director of Plant Operations
Clarity Pointe Memory Care
03.2014 - 07.2015
Director of Environmental Services
Walnut Grove Nursing and Rehabilitation
08.2010 - 03.2014