Known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. As well as expertise in sterilization procedures, infection control, and oral health care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
Sullivan And Bennett 318-649-9002
Columbia, LA
01.2022 - 08.2023
Created, maintained and updated filing systems for paper and electronic documents.
Developed and maintained successful relationships with suppliers.
Reported to senior management on organizational performance and progress toward goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Triaged incoming patients to determine treatment needs and urgency of care.
Answered owner animal health questions and advised on best care practices.
Placed new supply orders, managed inventory and restocked clerical spaces.
Conducted patient intake interviews, recording and documenting relevant information.
Vet Technician
Lefebvre Veterinary Medical Center 318-361-9395
Monroe, LA
12.2020 - 01.2022
Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
Recorded symptoms and documented medical observations to inform treatment decisions.
Collected patient blood samples for laboratory analysis.
Answered owner animal health questions and advised on best care practices.
Administered medications to animals in treatment and documented changes in condition.
Performed routine canine/feline dental scaling
Interpreted prescription orders, dispensed medications and counseled patient owners on drugs.
Orthodontic Assistant
Caples And Robinson Orthodontics 318-325-9655
Monroe, LA
06.2020 - 12.2020
Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Took x-rays, photographs and impressions of patients' teeth and mouth.
Poured and shaped molds from impressions and trimmed molds in grinder.
Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.