Jasmia Harris
Jonesboro
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Remote Customer Support Specialist
Remote Year
03.2019 - 09.2024
- Ensured timely responses to customer inquiries across multiple channels.
- Enhanced service delivery by collaborating with cross-functional teams effectively.
- Streamlined onboarding by developing comprehensive training materials for new hires.
- Drove improvements in service quality by analyzing customer feedback trends.
- Maintained a positive attitude while assisting a high volume of customers daily.
- Utilized CRM systems to efficiently track customer interactions and case notes.
CNA, Float Pool
Favorite Healthcare Staffing Agency
07.2016 - 11.2019
- Delivered high-quality patient care in diverse clinical settings, ensuring comfort and safety.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Collaborated with interdisciplinary teams to coordinate patient treatment plans effectively.
- Documented patient information accurately in electronic health records (EHR) systems.
- Improved patient care by providing consistent and compassionate assistance in daily living activities.
- Aided nurses with medication administration tasks as needed, ensuring accuracy in dosage calculations and adherence to schedules.
- Checked the patient's vitals, including temperature, blood pressure, and blood sugar levels.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
Lead Direct Support Professional
Bethesda Lutheran Communities
02.2012 - 05.2016
- Supervised daily activities for individuals with disabilities, ensuring safety and well-being.
- Developed personalized support plans, enhancing individual growth and independence.
- Trained and mentored new staff on best practices in direct support techniques.
- Coordinated communication between clients, families, and interdisciplinary teams to promote collaborative care.
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Maintained a clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Recorded patients' pulse, blood pressure, and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills, and invoices, and completed appropriate actions.
Education
GED -
MATC
Milwaukee, WI01-2010
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Call center experience
- Quality assurance
- Appointment scheduling
- Customer service excellence
- Time management
Timeline
Remote Customer Support Specialist
Remote Year
03.2019 - 09.2024
CNA, Float Pool
Favorite Healthcare Staffing Agency
07.2016 - 11.2019
Lead Direct Support Professional
Bethesda Lutheran Communities
02.2012 - 05.2016
GED -
MATC