Jasmien Aguero-Keeton
Tontitown
Summary
Organized and detail-oriented professional with over 5 years of experience supporting business operations, managing schedules, and streamlining processes in fast-paced environments. Adept at coordinating administrative tasks, managing communications, and ensuring smooth day-to-day operations for executives and teams. Proven ability to handle confidential information, prioritize multiple projects, and deliver results with professionalism and efficiency.
Overview
6
6
years of professional experience
Work History
SENIOR SALES AND OPERATIONS SPECIALIST
Cox Communications
10.2023 - Current
- Supported leadership with daily operations, scheduling, and process improvement initiatives.
- Oversaw inventory management and reporting to ensure operational accuracy and efficiency.
- Created strategies and solutions that improved team productivity and streamlined workflows.
- Managed communication between departments to align priorities and ensure task completion.
SOLUTION SPECIALIST
Cox Communications
12.2020 - 10.2023
- Developed strong customer relationships by delivering effective solutions to both new and existing clients.
- Assisted customers by offering products and services, which led to consistently meeting sales objectives and goals through efficient account management, all while prioritizing customer satisfaction.
- Consistently exceeded sales targets, driving measurable revenue growth.
CUSTOMER SERVICE MANAGER
Walmart
10.2019 - 11.2020
- Supervised team performance and coordinated front-end operations.
- Trained and mentored new hires on company systems, procedures, and service standards.
- Monitored service level metrics and implemented improvements that enhanced efficiency.
- Handled scheduling, task delegation, and issue resolution in a high-volume environment.
Education
Sam Walton College of Business -
UNIVERSITY OF ARKANSAS
Fayetteville, AR 08.2017 - 01/2019
Skills
- Bilingual
- Sales
- Client relations and retention
- Scheduling
- Communications
- Data entry
- POS Systems
- Proficient in Microsoft Office
- Proficient in Google Suites
- Data analysis
- Cross-department communication
- Sales strategy implementation
- Leadership support
Timeline
SENIOR SALES AND OPERATIONS SPECIALIST
Cox Communications
10.2023 - Current
SOLUTION SPECIALIST
Cox Communications
12.2020 - 10.2023
CUSTOMER SERVICE MANAGER
Walmart
10.2019 - 11.2020
Sam Walton College of Business -
UNIVERSITY OF ARKANSAS
08.2017 - 01/2019