Jasmine Battle
Magnolia
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
7
7
years of professional experience
Work History
Site Manager
Way To Go Merchandising
Minot
05.2022 - 08.2024
- Provided training opportunities for existing staff in order to enhance their skillset.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Employed cost management techniques to maintain budget and increase revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized events at the site such as conferences or workshops.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Retained records of supplies and tools used and tasks performed for each project.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated employee performance through regular reviews and feedback sessions.
- Reviewed project plans regularly to ensure deadlines are met on time.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on safety protocols, processes and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
- Developed and maintained strong relationships with clients, ensuring satisfaction and fostering repeat business.
- Maintained records of inventory, assets, personnel and other relevant data.
- Utilized project management software to track project progress, budget, and resource allocation.
- Complied with operational standards and OSHA regulations.
- Delegated work to staff, setting priorities and goals.
Customer Service Manager
Walmart
Williston
01.2018 - 05.2022
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Reviewed accounts for payments received or approved credit arrangements.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Assigned work and monitored performance of project personnel.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated employee job performance and motivated staff to improve productivity.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Williston High School
Williston, North Dakota05-2020
Skills
- Project management
- Budget management
- Employee training
- Risk assessment
- Customer service
- Team leadership
- Communication skills
- Business analysis
- Strategic planning
References
References available upon request.
Timeline
Site Manager
Way To Go Merchandising
05.2022 - 08.2024
Customer Service Manager
Walmart
01.2018 - 05.2022
High School Diploma -
Williston High School