Jasmine Hodges
Little Rock
Summary
Dynamic customer service professional with a proven track record at AT&T, excelling in problem-solving and fostering customer relations. Skilled in HIPAA compliance and data entry, I effectively resolved patient concerns and enhanced service delivery, contributing to a positive experience and repeat business. Committed to achieving excellence in every interaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
AT&T
Little Rock
07.2025 - Current
- Delivered exceptional customer service, fostering positive relationships, and repeat business.
- Assisted in inventory management, ensuring accurate stock levels, and timely replenishment.
- Processed sales transactions efficiently, maintaining accuracy, and minimizing discrepancies.
- Collaborated with team members to achieve sales goals, and enhance store performance.
Patient Service Representative
Baptist Medical Center
Little Rock
03.2023 - 07.2025
- Assisted patients with appointment scheduling and inquiries, enhancing the overall customer service experience.
- Managed patient registration processes, ensuring accurate data entry and compliance with privacy regulations.
- Coordinated communication between medical staff and patients is essential to streamline information flow and improve service delivery.
- Resolved patient concerns effectively, fostering trust and satisfaction through active listening, and problem-solving skills.
Customer Service Representative
Verizon Inc
Little Rock
01.2021 - 03.2023
- Assisted customers with inquiries, providing accurate information, and resolving issues efficiently.
- Processed orders and returns, ensuring timely fulfillment and customer satisfaction.
- Utilized CRM software to track interactions, enhancing service quality and response times.
- Collaborated with team members to address customer concerns, and improve service delivery.
Education
Associate of Science -
Pulaski Technical College
North Little Rock, ARSkills
- Customer service
- Sales transaction
- Inventory management
- CRM software
- Patient registration
- Customer relationship management
- Medical billing
- Telehealth support
- HIPAA compliance
- Medical insurance
Timeline
Sales Associate
AT&T
07.2025 - Current
Patient Service Representative
Baptist Medical Center
03.2023 - 07.2025
Customer Service Representative
Verizon Inc
01.2021 - 03.2023
Associate of Science -
Pulaski Technical College
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