Antonette C. Frazier
Fort Smith,AR
Summary
Adept at performing and assisting with diverse tasks, consistently enhancing skills to become a valuable asset to any team. Committed to delivering exceptional customer service while efficiently processing documents using various software and equipment. Continuously seeking opportunities for growth and innovation, contributing positively to team dynamics and overall productivity.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Little Rock, AR
09.2017 - Current
- Achieved promotion to V-Impact GS-6 level in May 2019, reflecting enhanced responsibilities and contributions.
- Oversaw scheduling and management of new IFC consultations for all patients.
- Scheduled and coordinated follow-up appointments for CVT, VVC, and phone clinics as needed. Called patients to arrange, modify, and confirm appointments.
- Managed clinic blockages in accordance with approved requests.
- Managed clinic closures in response to provider absences.
- Managed appointment mirroring for various spoke sites to ensure seamless resource allocation and operational efficiency.
- Supported travel coordination functions for CRH as a former travel coordinator. Assisted in purchasing tasks as a back-up purchaser for CRH. Continued to submit travel requests.
- Facilitated training sessions for AMSAs on V-Impact procedures, scheduling, and travel policies.
- Compiled and reviewed weekly reports to assess RTCs, open encounters, no-show rates, and consultation metrics.
- Adapted to remote work environment since October 2020 to enhance productivity.
- Managed patient check-in and check-out processes. Validated and recorded insurance information. Facilitated collaboration among healthcare providers and services for optimal patient care.
- Analyzed data and prepared daily reports for submission to management.
- Coordinated and managed requests for patient care, ensuring efficient handling of laboratory and radiology orders.
- Coordinated educational initiatives for specialty 1 liver and infectious disease, promoting best practices in telehealth settings.
- Executed tasks using personal computer and advanced software applications to support efficient office operations.
- Implemented best practices in TMP, ISS, VSE, CPRS, CTM, and Concur to improve workflow efficiency.
- Executed administrative tasks to ensure efficient operations within the organization.
- Worked 40 hours per week to support team objectives. Assisted in daily operations to maintain workflow efficiency. Contributed to project tasks under supervision.
Membership Processor
Arkansas Blue Cross Blue Shield / Staffmark
Little Rock, AR
03.2017 - 09.2017
- Managed verification processes and coordinated the mailing of insurance ID cards and supplementary documentation to customers as outlined in daily reports.
- Oversaw returned mail processing and addressed various tasks as designated to maintain workflow continuity.
- Facilitated annual renewals to ensure compliance with BCBS standards and maintain client coverage.
- Oversaw procurement and replenishment of mail-out materials for work area. Streamlined the process for ensuring availability of essential resources.
- Executed tasks using personal computer and various software applications to support efficient office operations.
- Assisted in completing tasks on a weekly basis by dedicating 40 hours to the role. Supported team objectives by committing 40 hours each week to project activities. Contributed 40 hours weekly to various assignments in a collaborative environment.
Administrative Specialist III
Arkansas Department of Labor
Little Rock, AR
10.2016 - 01.2017
- Assisted in maintaining compliance with labor standards regulations. Supported teams in implementing labor policies effectively. Helped resolve labor disputes and promote fair practices.
- Developed and maintained comprehensive filing systems for critical documentation.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
Administrative Assistant – Resident Regional Director/Office Manager (EVS Department)
Crothall Healthcare (CHI St. Vincent)
Little Rock, AR
02.2015 - 10.2016
- Assisted in managing daily operations to support team objectives. Provided support to team members in achieving project goals. Contributed to the success of projects through effective collaboration.
- Assisted in identifying and attracting qualified candidates for various roles. Supported recruitment efforts by coordinating interviews and facilitating communication between candidates and hiring managers. Participated in onboarding processes to ensure a smooth transition for new employees.
- Oversaw payroll operations, facilitating timely and accurate disbursement of employee salaries. Managed payroll functions, contributing to compliance with regulations and internal policies. Led efforts to streamline payroll processes, enhancing efficiency and accuracy in employee compensation.
- Achieved accurate payroll reporting through diligent maintenance of hourly associate attendance and personal time off records. Optimized departmental operations by effectively managing personal information for hourly associates. Championed safety initiatives through the execution of monthly shift safety meetings, fostering a safer work environment across departments.
- Achieved timely project completions while optimizing resource management. Enhanced team productivity through effective collaboration and support strategies. Delivered projects with strong adherence to budgetary constraints.
- Coordinated scheduling and logistics for executive meetings and departmental events.
- Managed office communications, ensuring timely responses and efficient information flow.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
Education
AA - Business Admin
Foothills Technical Institute (now ASU Searcy)
Searcy, AR01-2002
Skills
- Experienced with MS Office applications
- Scheduling expertise
- Payroll operations
- Ministry leadership experience
- CPRS, VSE, TMP, CTM, and all other programs used for Scheduling for VA
- Team Building Co-Facilitator
- Training facilitator
- Data reporting
- Management of office supply inventory
- Recruitment coordinator
- Collaborative interview participation
- Patient communication
- Conflict resolution techniques
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
09.2017 - Current
Membership Processor
Arkansas Blue Cross Blue Shield / Staffmark
03.2017 - 09.2017
Administrative Specialist III
Arkansas Department of Labor
10.2016 - 01.2017
Administrative Assistant – Resident Regional Director/Office Manager (EVS Department)
Crothall Healthcare (CHI St. Vincent)
02.2015 - 10.2016
AA - Business Admin
Foothills Technical Institute (now ASU Searcy)