Jasmine Martin-Gillespie
Jonesboro
Summary
Dynamic and reliable professional with exceptional customer service skills honed at Centennial Bank. Proven track record in cash handling and management, enhancing customer satisfaction through personalized service. Recognized for training new staff and implementing strategies that increased cross-selling opportunities, contributing to overall business success.
Overview
4
4
years of professional experience
Work History
Teller
Centennial Bank
11.2023 - 10.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Provided exemplary customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining compliance with banking regulations and internal policies.
- Trained new tellers on operational procedures and customer engagement techniques.
- Implemented strategies to enhance customer satisfaction through personalized service offerings.
- Monitored account activity for potential fraud, escalating concerns to management as necessary.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Handled various accounting transactions.
- Generated monthly reports on customer activity and customer feedback.
Cashier/ Sales Team Lead
Shoe Carnival
09.2022 - 05.2024
- Processed customer transactions accurately using point-of-sale systems.
- Provided excellent customer service to enhance shopping experience and resolve inquiries.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Handled cash register operations, maintaining accuracy and efficiency during peak hours.
- Collaborated with team members to ensure a clean and inviting store environment.
- Monitored sales floor for security issues, reporting any suspicious activity promptly.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Cashier/Sales Associate
Burlington
05.2021 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided accurate change and handled cash register operations.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Adapted quickly to changes in store policies and promotions.
- Supported inventory management by restocking merchandise as needed.
- Delivered friendly and attentive customer service during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Business Administration
Arkansas State University- Newport
Jonesboro, AR05-2026
High School Diploma -
Academics At Jonesboro High School
Jonesboro, AR05-2023
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Friendly
- Goal-oriented focus
- Reliable
- Honest and dependable
Timeline
Teller
Centennial Bank
11.2023 - 10.2025
Cashier/ Sales Team Lead
Shoe Carnival
09.2022 - 05.2024
Cashier/Sales Associate
Burlington
05.2021 - 05.2022
Associate of Applied Science - Business Administration
Arkansas State University- Newport
High School Diploma -
Academics At Jonesboro High School
Similar Profiles
Tyler CromerTyler Cromer
Special Assets Assistant at Centennial BankSpecial Assets Assistant at Centennial Bank
Andrew DoverAndrew Dover
Special Assets Judgment Specialist at Centennial BankSpecial Assets Judgment Specialist at Centennial Bank
Leslie MaroneyLeslie Maroney
Assistant Manager at Centennial BankAssistant Manager at Centennial Bank
Marsha EafenMarsha Eafen
Material Handler at GxoMaterial Handler at Gxo
Rosa E MartinezRosa E Martinez
Material Handler at Oriellys Auto PartsMaterial Handler at Oriellys Auto Parts