Jasmine Rogers
Jacksonville
Summary
Dynamic professional with over 10 years in banking, specializing in workforce management and client relationship management. Known for fostering team success and ensuring compliance with regulations, driving operational improvements that elevate service delivery.
Overview
13
13
years of professional experience
Work History
Branch Operations Lead
Chase Bank
Little Rock, AR
06.2021 - Current
- Schedule and perform audits
- (Internal Controls Responsibility Calendar) Which consist of me making sure certain tasks are completed on time in order for my branch to stay in compliance with the companies expectations.
- (Internal Controls Self Check) I have a one-on-one conversation with each member of my team to test their knowledge on policies and procedures.
- Internal controls meeting once a month with regional or market director to discuss focus areas with my colleagues
- I submit and approve wires, domestic & international
- Conduct a monthly branch signage inspection to ensure all promotional and legal displays are up to date
- I confirm all monthly training gets completed by my team
- I conduct a Safety & Security Meeting twice a year
- Once a year I perform an inspection to make sure all keys are accounted for, and that all combinations get changed for security reasons
- I serve as the first line of defense for the the branch by ensuring compliance with AML/KYC, OFAC screening, EDD, BSA, suspicious activity escalation, and record retention standards
- (Vault custodian) I monitor all money that goes in and out of the vault, order money for the branch, and balance the vault weekly
- Streamlined operational workflows to enhance service delivery and customer satisfaction.
- Led cross-functional teams in executing process improvements, resulting in increased efficiency
- Mentored junior staff on operational best practices and compliance standards
- I also create the schedule for my team, as well as approve/decline time-off requests
Financial Relationship Specialist
Regions Bank
North Little Rock, AR
01.2018 - 06.2021
- Cultivated strong client relationships to assess financial needs and recommend tailored banking solutions.
- Facilitated account openings, closings, and maintenance while ensuring compliance with regulations and policies.
- Evaluated client portfolios to identify opportunities for product cross-selling, enhancing overall customer satisfaction.
- Collaborated with internal teams to resolve complex client issues, improving service delivery efficiency.
- Processed deposits, payments, check cashing etc.
- Vault Custodian
Teller Supervisor
US Bank
Little Rock, AR
08.2017 - 01.2018
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Trained and mentored staff in customer service excellence and efficient transaction processing.
- Implemented workflow improvements, enhancing transaction accuracy and reducing wait times.
- Performed audits, processed transactions, western unions
Nutrition Service Worker
UAMS Hospital
Little Rock, AR
08.2015 - 10.2016
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Maintained cleanliness and organization of food service areas to ensure compliance with health regulations.
- Assisted in inventory management by tracking food supplies and reporting shortages.
- Collaborated with kitchen staff to streamline meal preparation processes for efficiency.
Bank Teller
Simmons Bank
Little Rock, AR
05.2013 - 08.2015
- Processed customer transactions accurately, ensuring compliance with bank policies and procedures.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Maintained accurate cash drawer balances through meticulous tracking of daily transactions.
- Trained new staff on operational procedures and customer service best practices to improve team efficiency.
- (ATM custodian) I verified the money that was put in and taken out of the ATM, kept a daily record of the money dispensed, and performed audits on the ATM
Education
High School Diploma - Accounting And Finance
Penn Foster College
Scottsdale, AZHigh School Diploma -
Penn Foster Career School
Scranton, PA05-2011
Skills
- 10 years banking experience
- Motivational attitude
- Scheduling coordination
- Workforce management
- Operational efficiency
Accomplishments
My bank experience, operational efficiency, and high compliance standards helped my branch and I receive a perfect score from the branch review team for the last 2 years!
Timeline
Branch Operations Lead
Chase Bank
06.2021 - Current
Financial Relationship Specialist
Regions Bank
01.2018 - 06.2021
Teller Supervisor
US Bank
08.2017 - 01.2018
Nutrition Service Worker
UAMS Hospital
08.2015 - 10.2016
Bank Teller
Simmons Bank
05.2013 - 08.2015
High School Diploma - Accounting And Finance
Penn Foster College
High School Diploma -
Penn Foster Career School