Jason Branham

• Executed daily operations to ensure seamless sales processes and customer satisfaction.
• Developed innovative problem-solving strategies to exceed customer satisfaction.
• Collaborated with contractors for procurement of materials for millwork, framing, decking, and siding.
• Recruited and onboarded contractors to enhance project support and operational capacity.
• Assisted OSRs in managing contractors and executing projects, leveraging expertise to address challenges effectively.

Acquired five of top 10 accounts, generating $4 million in sales for 2024.

Showcased leadership training and customer service expertise while managing customer expectations.

Ensured on-time delivery of materials to job sites, enhancing overall project efficiency.

• Developed strong relationships with contractors to improve service offerings and generate referrals.
• Created and maintained customer accounts within company database for streamlined operations.
• Determined accurate quotes for fencing, roofing, siding, lumber, windows, and doors.
• Maintained comprehensive knowledge of all products offered by company.

• Ask open-ended questions to understand customer goals and motivations.

• Educate customers about products based on learning their specific needs.

• Research ideas based on customer goals and suggest products/services, including providing estimates.

• Work closely with customers to create design and details, including scheduling installer visits for measurement.

• Trained new team members on product knowledge and sales techniques.
• Generated timely reports related to sales performance metrics such as revenue growth rates, target achievement.
• Created and maintained customer accounts, tracking sales activities, order information, and customer interactions.

• Led product training sessions for new team members on appliance specifications to ensure knowledgeable staff.
• Guided customers in selecting appliances tailored to their needs and preferences, enhancing customer satisfaction.
• Showcased appliance features to improve customer understanding and engagement, facilitating informed purchasing decisions.
• Collaborated with team members to create visually appealing appliance displays.
• Resolved customer inquiries regarding appliance warranties and service plans.

• Led all customer-facing activities while also managing inventory and ensuring best safety practices.

• Collaborated with assistant store managers to achieve sales and customer service goals.

• Supervised associates in other departments as needed, to meet the demands of the store.

• Acted as a liaison between upper management and staff, facilitating open communication.
• Participated in recruitment efforts by interviewing prospective candidates for open positions.
• Implemented new operational procedures, increasing efficiency.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

• Achieved sales goals while selling outdoor power equipment to customers

• Guided customers in selecting suitable outdoor power equipment, ensuring satisfaction and meeting their specific needs.
• Demonstrated proper use and maintenance of lawn care tools and machinery.
• Provided product knowledge and support during customer inquiries and transactions.
• Maintained clean and organized display areas for outdoor equipment and accessories.

• Trained co-workers on best practices of sales, customer service, and daily operations.