Jason Fennell
Junction City
Summary
Dedicated service manager with a proven track record in enhancing customer satisfaction and operational efficiency. Expertise in team leadership, time management, and training new staff to ensure high-quality service delivery.
Overview
32
32
years of professional experience
Work History
Service Manager
Karl Malone Power Sports
El Dorado, AR
07.2025 - Current
- Coordinated service appointments and managed customer inquiries to enhance satisfaction.
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Assisted in training new staff on service protocols and best practices.
- Maintained accurate records of service transactions and customer interactions.
General Manager/Dispatcher
Roberson Trucking Co Inc
Junction City, AR
10.2003 - Current
- Led operational strategy to enhance supply chain efficiency and reduce costs.
- Oversaw fleet management, ensuring compliance with safety regulations and maintenance schedules.
- Managed budgeting and financial forecasting to align with company growth objectives.
- Fostered relationships with clients and vendors to enhance service quality and partnerships.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Courier
Federal Express, FedEx
El Dorado, AR
03.1999 - 10.2003
- Delivered packages efficiently, ensuring adherence to delivery schedules and safety protocols.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Managed route planning using GPS technology to optimize delivery efficiency.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Filtrate Tech
Johnson Man Power/Great Lakes Chemical
El Dorado, AR
02.1994 - 03.1999
- Operated and maintained laboratory equipment for chemical analysis and testing.
- Conducted routine inspections to ensure compliance with safety standards and protocols.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
Computer Infermaton Systems
South Ark Community College
El Dorado, ARHigh School Diploma -
Parkers Chapel High School
El Dorado, AR05-1993
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Time management
- Goal oriented
- Trustworthy and honest
- Office administration
- Employee supervision
- Estimating and quoting
- Inventory management
- Cost estimates
Timeline
Service Manager
Karl Malone Power Sports
07.2025 - Current
General Manager/Dispatcher
Roberson Trucking Co Inc
10.2003 - Current
Courier
Federal Express, FedEx
03.1999 - 10.2003
Filtrate Tech
Johnson Man Power/Great Lakes Chemical
02.1994 - 03.1999
Computer Infermaton Systems
South Ark Community College
High School Diploma -
Parkers Chapel High School