Jason Wheeler
Bella Vista
Summary
Dynamic Service Technician with a proven track record at Mr Appliance, excelling in diagnostics and customer service. Recognized for enhancing first-time fix rates and fostering team collaboration. Proficient in troubleshooting and preventive maintenance, ensuring optimal appliance performance while delivering exceptional client education and support. Committed to safety and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Service Technician
Mr Appliance
Springdale, AR
10.2024 - Current
- Diagnosed and repaired household appliances to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks on various appliance models to extend lifespan and efficiency.
- Collaborated with team members to streamline service delivery processes and improve customer response times.
- Provided technical support and troubleshooting guidance to customers via phone and in-person consultations.
- Maintained inventory of parts and tools, ensuring availability for timely repairs and service calls.
- Documented service activities using company software, ensuring accurate records for future reference.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Service Technician
Mr Appliance of Waxahachie
Waxahachie, TX
04.2021 - 05.2024
- Trained new technicians on best practices for appliance repair and customer service standards.
- Implemented safety protocols during service procedures to minimize risks and enhance workplace safety standards.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Assistant Manager
Schwan's Home Service
Fort Worth, TX
12.2018 - 04.2021
- Streamlined daily operations to enhance team efficiency and service quality.
- Developed training programs for new staff, improving onboarding experience.
- Managed inventory levels using ERP systems to ensure product availability.
- Collaborated with management on strategic planning initiatives to drive sales growth.
- Analyzed customer feedback to implement service improvements and resolve issues.
- Led team meetings to communicate goals, updates, and performance expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Boat Captain
Kevin Gros Consulting & Marine
Larose, LA
2013 - 2017
- Navigated vessels through various waterways, ensuring passenger safety and compliance with maritime regulations.
- Conducted routine inspections of equipment and systems, identifying maintenance needs to enhance operational safety.
- Managed onboard crew members, delegating tasks to ensure efficient vessel operations and optimal teamwork.
- Developed and implemented training programs for new crew members, improving overall service quality and safety awareness.
- Coordinated with port authorities for docking procedures, streamlining communication and operational efficiency during arrivals and departures.
- Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the vessel.
- Ensured compliance with all federal regulations by maintaining proper certifications and adhering to maritime laws during voyages.
- Maintained records of daily activities, weather and sea conditions, pollution control efforts and passenger status.
- Coordinated logistics at ports-of-call including customs clearance procedures, docking arrangements, refueling activities, and waste disposal management.
- Collaborated with crew members to ensure smooth operations, maintaining a professional work environment on board.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Loaded cargo according to ship capacity and appropriate weight load distribution.
Plant Supervisor
Town East Mall
Mesquite, TX
2007 - 2011
- Supervised daily operations, ensuring compliance with safety standards and quality control protocols.
- Coordinated production schedules to optimize workflow and meet project deadlines.
- Trained and mentored new staff on equipment usage and operational procedures.
- Implemented process improvements that enhanced efficiency in production lines.
- Conducted regular inspections of equipment to maintain operational integrity and safety compliance.
- Reduced downtime through proactive maintenance scheduling and timely repairs on machinery.
- Improved plant efficiency by implementing streamlined processes and optimizing equipment usage.
- Developed comprehensive preventive maintenance programs that significantly extended the life of critical machinery components while minimizing repair expenses.
- Facilitated the successful completion of several major capital projects aimed at increasing plant capacity and upgrading equipment technology.
- Conducted root cause analyses to identify areas of potential improvement in plant operations, leading to increased productivity.
- Supervised a team of technicians, fostering a positive work environment that encouraged collaboration and continuous improvement.
- Spearheaded energy conservation initiatives, resulting in reduced environmental impact and lower operating costs.
- Troubleshot equipment to reduce service calls and downtime.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Education
Biomedical Sciences
Kilgore College
Kilgore, TXSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Mechanical aptitude
- Hand tool expertise
- System installation
- Equipment inspection
- Diagnostics expertise
- Customer relationship management
- Inventory management
- Operating test equipment
- Electrical systems
- HVAC systems
- Troubleshooting
- Safety procedures adherence
- Testing and evaluation
- Diagnostics skill
- Technical support
- Project management
- Residential construction
- Commercial construction experience
- Construction management
- Roofing
- Plumbing
- Drywalling
- Mechanical tools
- Verbal and written communication
- Equipment maintenance
- Client education
- Equipment calibration
- Cost estimations
Timeline
Service Technician
Mr Appliance
10.2024 - Current
Service Technician
Mr Appliance of Waxahachie
04.2021 - 05.2024
Assistant Manager
Schwan's Home Service
12.2018 - 04.2021
Boat Captain
Kevin Gros Consulting & Marine
2013 - 2017
Plant Supervisor
Town East Mall
2007 - 2011
Biomedical Sciences
Kilgore College