Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Javier Augusto Suarez

La Plata

Summary

Experienced Operations Account Technology Manager with 17 years of driving service efficiency and delivering complex solutions in IT and business process outsourcing. Led technology operations, achieving a significant 25% increase in service efficiency through advanced analytics and automation integrations. Seeking opportunities to maximize contract value and optimize operations through expertise in project management, client collaboration, and technology integration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Account Technology Manager

Accenture
09.2020 - Current
  • Leading Hispanic South America and Mexico operations.
  • Operations Account Technology Lead / Technology Transition Lead at Accenture - accountable for Operations Technology on my accounts and transitioning technology into Accenture Operations delivery.
  • Key focus on program, project management, and delivery of complex solutions, and driving contract value.
  • Leading technology in support of BPS accounts across F&A, Procurement, including custom applications, applied intelligence, and RPA.
  • Experience with Fortune 500 resources, products, telecoms, and financial services clients across IT and business process outsourcing service towers.
  • Reviewed and approved project plans prior to implementation.
  • Established and maintained strong client relationships through exceptional problem-solving and technical support.
  • Assisted in developing budgets for IT purchases and operations.
  • Collaborated with project stakeholders to ensure successful deployment of new applications and services.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Recruited and developed new IT department team members.
  • Spearheaded technology operations for multiple accounts, achieving a 25% increase in service efficiency by integrating advanced analytics and automation tools into the workflow across finance and procurement domains.

Technical Solution Architect

Accenture
01.2016 - 09.2020
  • Collaborated with stakeholders to define project scope and objectives, develop solution designs, and create implementation plans.
  • Created customized infrastructure for businesses.
  • Defined technical integration strategy and developed integration plans.
  • Led the evaluation and selection of software products and tools for system integration.
  • Provided technical support during pre-sales activities including proposal writing, demonstrations and client meetings.
  • Designed and conducted hardware or software systems testing.
  • Developed and supported implementation of company-wide business solutions.
  • Customized and presented IT solutions to principles, controllers and managers across region, explaining expected benefits, and capabilities.
  • Spearheaded the design and deployment of scalable cloud architectures for enterprise-level clients, resulting in a 50% increase in operational efficiency and aligning IT capabilities with business strategies through the use of AWS and Azure technologies.

Global IT Account Manager

Accenture
08.2010 - 09.2016
  • Project Manager IT enablement for BPO projects
  • Plan the project deployment
  • IT Budgeting and forecasting for Large deals
  • IT Purchasing
  • Design, coordination and implementation of the complete infrastructure for new offices.
  • Arrange for required resources for a project.
  • Include appropriate testing and contingency.
  • Capture and track the risks and mitigation.
  • Track and report the deployment progress to all stakeholders.
  • Help coordinate performance testing for deals.
  • Implementation of BCP/DR capability for each deal.
  • Prepare the support plan.
  • Get sign-off of technology delivery from the business.
  • Report and help improve on metrics as reported in Service Management.
  • Prepare and track the technology budget.
  • Document and maintain the BCP and DR plan for each deal.
  • Coordinate execution of disaster recovery tests for each deal.
  • Be available during disaster recovery for each deal.
  • Ensure that the IT processes are aligned to BPO business requirements.
  • Review the technology optimization opportunities periodically.

Fault management, Customer service engineer

Avaya
08.2009 - 08.2010
  • Break and Fix engineering team for VIP Avaya Customers.
  • On my daily activities I had to contact the customer account manager and drive the fix of the communication devices.
  • Cultivated robust relationships with VIP Avaya customers by delivering prompt resolution of technical issues, reducing average downtime by 30% and enhancing customer satisfaction ratings by 25%, through effective fault management and communication strategies.

Network Administrator

Accenture
02.2009 - 08.2009
  • Network deployment and maintenance Managed user accounts in Active Directory domain environment.
  • Monitored network performance and identified issues with the help of tools such as Wireshark, Netflow Analyzer.
  • Maintained inventory records of all hardware components across multiple sites.
  • Installed, configured, and troubleshooted hardware components such as routers, switches, and firewalls.
  • Developed and implemented network security protocols, utilizing tools like Cisco ASA and FortiGate, thereby enhancing system security compliance by 35% and reducing security breaches by half within a year.

Data base administrator

Ministerio de Economia de La Provincia de Buenos Aires Argentina
03.2006 - 03.2007
  • Designed and implemented a secure database system that improved data retrieval times by 50%, employing advanced SQL queries and backup solutions for critical economic data management.

Education

Ingeniería - Ingeniería Informática

Universidad Tecnológica Nacional

Skills

  • Project management
  • Strategic project planning
  • Proficient in English with basic Portuguese skills
  • Active Directory administration
  • Effective communication
  • Technical leadership
  • Information security
  • Technical process improvement
  • IT risk management

Certification

  • PMP
  • CCNA


Languages

English
Advanced (C1)
Portuguese
Intermediate (B1)

Timeline

Operations Account Technology Manager

Accenture
09.2020 - Current

Technical Solution Architect

Accenture
01.2016 - 09.2020

Global IT Account Manager

Accenture
08.2010 - 09.2016

Fault management, Customer service engineer

Avaya
08.2009 - 08.2010

Network Administrator

Accenture
02.2009 - 08.2009

Data base administrator

Ministerio de Economia de La Provincia de Buenos Aires Argentina
03.2006 - 03.2007

Ingeniería - Ingeniería Informática

Universidad Tecnológica Nacional

Similar Profiles

CREATE PROFILE
Javier Augusto Suarez