Javier Geronimo
Buenos Aires
Summary
Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service through active listening and problem solving.
Overview
11
11
years of professional experience
Work History
Customer Service
Laguna Studios Agency
05.2021 - 11.2023
- Supported professional development of bilingual customer service agents.
- Grew repeat client base through effective marketing and customer service.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Resolved customer complaints quickly and professionally to provide quality customer service.
Customer Service
Informatica Quilmes (Electronics Store)
02.2018 - 02.2021
- Supported professional development of bilingual customer service agents.
- Maintained excellent customer service and positive attitude.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Trained new staff members on proper customer service and hospitality policies.
Customer Service
Hardware Store
03.2013 - 11.2017
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Directed cleaning, restocking and customer service activities.
- Utilized exceptional customer service skills to satisfy all needs.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service.
Education
Bachelor of Social Science - Social Sciences
Instituto Jesus Maria
Buenos Aires - Bs. As., Argentina12.2012
English Language Certificate - English Language And Literature
Instituto Argentino De Cultura Inglesa
Buenos Aires - Argentina11.2012
Skills
- Computer Proficiency
- Interpersonal Skills
- Problem Solving
- Patience Maintenance
- Empathy Display
- Conflict Resolution
- Written Communication
- Multitasking Abilities
- Customer Service
Languages
English
Full Professional
Timeline
Customer Service
Laguna Studios Agency
05.2021 - 11.2023
Customer Service
Informatica Quilmes (Electronics Store)
02.2018 - 02.2021
Customer Service
Hardware Store
03.2013 - 11.2017
Bachelor of Social Science - Social Sciences
Instituto Jesus Maria
English Language Certificate - English Language And Literature
Instituto Argentino De Cultura Inglesa
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