Jax Olivet
Little Rock
Summary
Operations Manager with experience in vendor management and logistics coordination, successfully cultivated relationships with vendors to ensure timely trailer repairs, contributing to a high utilization rate. Demonstrated ability to resolve customer complaints effectively while maintaining optimal levels of customer satisfaction. Proficient in conducting thorough trailer inspections, managing repair orders, and overseeing inventory management processes to enhance operational efficiency. Committed to ensuring safety compliance and delivering cost-effective services through effective team collaboration and resource allocation.
Overview
8
8
years of professional experience
Work History
Operations Manager
XTRA Lease
Little Rock
09.2021 - Current
- Cultivated a close relationship with vendors to get trailers repaired in a timely manner to maintain a 92% utilization rate for 2024 and 2025.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Perform in-bound and out-bound trailer inspections, conduct inventory of equipment and materials, order parts and supplies, draft work orders and repair orders, resolve customer inquiries, and assign repair work to mechanics and vendors to maximize safety and quality while ensuring timely, efficient and cost-effective services.
Fulfillment Center Associate
Amazon
Little Rock
08.2018 - 02.2023
- Receive inbound stock, placing merchandise in assorted size bins, that will be later pulled for customer orders.
- Inspect items for damages, scan and stow items to ensure virtual and physical locations to match inventory.
Field Inspector
Mosquito Control Services
St Bernard Parish
04.2020 - 09.2021
- Strive to protect people and enhance lives by maintaining a safer and healthier environment where clients live and work.
- Conduct inspections to determine the source of mosquito activity and apply chemical abatement practices, as needed.
Education
Bachelor of Applied Arts - Recreation, Parks and Leisure Services Administration
Central Michigan University
Mount Pleasant, MISkills
- Resolve difficult situations
- Build positive working relations
- Maintain positive working relations
- Vendor management
- Customer satisfaction
- Trailer inspections
- Inventory management
- Safety compliance
- Repair order management
- Logistics coordination
Timeline
Operations Manager
XTRA Lease
09.2021 - Current
Field Inspector
Mosquito Control Services
04.2020 - 09.2021
Fulfillment Center Associate
Amazon
08.2018 - 02.2023
Bachelor of Applied Arts - Recreation, Parks and Leisure Services Administration
Central Michigan University