Jaxson Yancy
Little Rock
Summary
Dedicated Customer Support Specialist with expertise in problem-solving, complaint handling, and CRM software. Committed to enhancing customer satisfaction and streamlining communication processes.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist/Driver Specialist
Hangers Cleaners
2026.04 - Current
- Resolved customer inquiries regarding services and pricing, ensuring clarity and satisfaction.
- Maintained accurate records of customer interactions using CRM software for efficient follow-up.
- Collaborated with team members to streamline communication processes, enhancing response times.
- Assisted in managing service quality by conducting regular feedback sessions with customers.
Cook's Assistant
Whatta Burger Drive In
2025.05 - 2025.08
- Assisted in food preparation, ensuring adherence to safety and hygiene standards.
- Supported cooking staff by organizing ingredients and maintaining workstations.
- Operated kitchen equipment, including fryers and grills, under supervision.
- Collaborated with team members to streamline service during peak hours.
Customer Service Representative
TJ Maxx, TJX Companies
2023.11 - 2024.05
- Assisted customers with inquiries, providing prompt and accurate information on products and services.
- Processed transactions efficiently, ensuring customer satisfaction during checkout experiences.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Maintained store appearance by organizing merchandise displays and restocking items as needed.
Education
High School Diploma -
Estem High School
Little Rock, AR2023-05
Associate of Arts - General Studies
Mid South College
West Memphis, AR2026-05
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
Customer Support Specialist/Driver Specialist
Hangers Cleaners
2026.04 - Current
Cook's Assistant
Whatta Burger Drive In
2025.05 - 2025.08
Customer Service Representative
TJ Maxx, TJX Companies
2023.11 - 2024.05
Associate of Arts - General Studies
Mid South College
High School Diploma -
Estem High School