Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jay East

Texarkana

Summary

Proven leader in operational excellence and customer satisfaction, adept at inventory management and staff training. At Rush Enterprises, spearheaded initiatives that significantly enhanced process efficiency and team performance. Excels in problem-solving and decision-making, achieving notable sales growth and service quality improvements. Professional, energetic, and personable sales person with experience achieving sales goals and helping customers in a fast-paced environment. Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships. Correlated with sales team within dealership to achieve departmental budget. Offered sales team guidance in obtaining sales goals, increasing revenue, while providing outstanding customer service. Guided sales team in strengthening existing customer relationships as well as a positive initiative for gaining new customers.

Overview

25
25
years of professional experience

Work History

Parts Manager

Rush Enterprises
10.2020 - Current
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Supervised and trained staff on product knowledge and customer service.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.

Aftermarket Sales Representative

Rush Enterprises
05.2018 - 10.2020
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Contributed to team sales goals by upselling products and services to customers.
  • Consistently exceeded monthly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts.

Insurance Agent/Insurance Agency Owner

Farmers Insurance Exchange
07.2006 - 05.2018
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
  • Trained and motivated employees to perform daily business functions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Production Worker

Cooper Tire
08.1999 - 10.2006
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.

Education

No Degree - Business Administration

Texarkana College
Texarkana, TX

High School Diploma -

Fouke High School
Fouke, AR
05.1996

Skills

Customer Service

Inventory Management

Improving customer satisfaction

Vendor Relations

Goal Setting

Staff Training

Sales Promotion

Operations Management

Performance Improvement

Problem-Solving

Hardworking and Reliable

Management

Decision-Making

Employee Training

Rule Enforcement

Schedule Management

Timeline

Parts Manager

Rush Enterprises
10.2020 - Current

Aftermarket Sales Representative

Rush Enterprises
05.2018 - 10.2020

Insurance Agent/Insurance Agency Owner

Farmers Insurance Exchange
07.2006 - 05.2018

Production Worker

Cooper Tire
08.1999 - 10.2006

No Degree - Business Administration

Texarkana College

High School Diploma -

Fouke High School

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Jay East